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Cannot install Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows

TimC61
Beginner
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Intel Driver & Support Assistant says that there is a new version of the Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows* driver. It downloaded fine, but I cannot install it. The "In progress" wheel spins for several hours before I give up and try again. Any ideas on how to get this driver installed?

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Stefan3D
Honored Contributor II
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Jocelyn_Intel
Employee
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Hello, @TimC61

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® DSA, I will gladly assist you here. 

 

Please, try the following steps to try to fix this issue: 

 

  1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show status of Running. 
    1. In Windows* Search, type Services and scroll to find Intel® Driver & Support Assistant. 
    2. Confirm the Status shows Running; if it isn't Running, then start the service if necessary by right-clicking and choosing Start. 
  2. Check to see if any Windows* updates are pending. If yes, restart the system after the updates are installed. 
  3. Clear the browser cache and close the browser. 
  4. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring browser being used is Firefox, Chrome, or Edge Legacy, these are the only web browsers supported for this tool. 
  5. Try disabling your Ad Blocking extensions and privacy related extension on the Intel® Driver & Support Assistant (Intel® DSA) webpage. 
  6. If the previous steps didn't work, uninstall the Intel® DSA using the IDSA Uninstaller and test it again. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
4,922 Views

Hello, @TimC61  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
4,885 Views

Hello, @TimC61  

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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