Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
17461 Discussions

Cant make a custom resolution

Sasoni
Novice
205 Views

When i try to make a custom resolution (900x700) it says "an error occurred" but in Finnish because im Finnish. Is there a fix?

 
 
 
0 Kudos
3 Replies
Alberto_Sykes
Employee
183 Views

Sasoni, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the monitor?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

To confirm how the monitor is being detected by the computer, please provide the Intel® Graphics report:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
166 Views

Hello Sasoni, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
163 Views

Hello Sasoni, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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