Crash dumping occur on World War Z during gaming - Intel Iris Xe Graphics

[ipkinkin]

Hi, the game is running great and smooth after updated graphic driver, however crash dump occurs randomly in the game, cannot even finish one chapter, may i know the reason? hope it will be fixed very soon, thank you.

i7-1165G7

Intel Iris Xe Graphics

16GB Memory

[DeividA_Intel]

Hello ipkinkin,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Does this happen with other games? If so, which ones?

3. Was the game working properly with the previous driver? If so, do you remember the driver version?

4. Are you using a laptop or desktop computer?

5. Can you share a video or pictures where we can see the Crash dumping issue?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[ipkinkin]

Hi Deivid,

Thank you for your attention, please see my reply below.

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. 

File attached.

2. Does this happen with other games? If so, which ones?

No, it happens on the game only.

3. Was the game working properly with the previous driver? If so, do you remember the driver version?

For the previous drivers, the fps is too low to play, so I didn't play this game until new driver release.

4. Are you using a laptop or desktop computer?

I'm using a laptop.

5. Can you share a video or pictures where we can see the Crash dumping issue?

Pictures Attached.

Thank you again!

Regards

ipkinkin

[DeividA_Intel]

Hello ipkinkin,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ipkinkin]

Hi Deivid,

Thanks for your advise, will have a try first😊!

Best Regards

Ipkinkin

[DeividA_Intel]

Hello ipkinkin, 

In order to help you further, please try the following:

1. Check with the GPD team to confirm if there is a BIOS update available.

• https://www.gpd.hk/gpdwin3firmwaredriverbios

2. Update your Windows version and build, not to Windows 11.

3. Perform a clean install of the Intel drivers:

• Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

4. Get in contact with the GPD support team for instruction and support.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ipkinkin]

Hi Deivid,

Just let you know that after competed No.1 and No.3 steps from your advice, finally I can successfully finish a whole chapter of this game, it's amazing! thank you! Hope it won't crash again, thanks again!

Best Regards

Ipkinkin

[ipkinkin]

Hi Deivid,

It still keeps crashing but the crashing frequency is slightly lower then before, hope it will be solved very soon, thanks!

Best Regards
ipkinkin

[DeividA_Intel]

Hello ipkinkin, 

Thanks for letting m,e know about this improvement, I will check this issue internally to look for further instructions.

As soon as I have any details I will let you know.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello ipkinkin, 

Based on the investigation performed I would like to recommend you the following:

1. Completly uninstall and reinstall the game.

2. Change the game settings to the lowest options.

3. Check with the game developer for instruction and settings.

4. Get in contact with the GPD team for support and instructions.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello ipkinkin,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ipkinkin]

Hi Deivid,

Thanks for assistance, I need some time to test, will let you know the result asap, thanks!

Best Regards

ipkinkin

[DeividA_Intel]

Hello ipkinkin, 

Thanks for letting me know, I will wait for the results of your tests.

Best regards, 

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello ipkinkin,   

Were you perform the tests? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ipkinkin]

Hi Deivid,

Yes I tested it and it’s still keeping crash, please note.

Best Regards
Ipkinkin

[DeividA_Intel]

Hello ipkinkin, 

In order to continue further, I would like to confirm the following:

1. What did the game developer mention to you?

2. What was the recommendation from the GPD team?

3. Is the game still crashing after a complete reinstallation?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello ipkinkin,  

After checking your thread, I would like to know if you need further assistance. 

If so, please provide me with the information requested. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[ipkinkin]

Hi Deivid,

I have asked GPD about the issue, they said that may be the problem of the graphic driver.

I hope the problem will be solved in the coming driver update, thank you for your assistance.

Best Regards

Ipkinkin

[DeividA_Intel]

Hello ipkinkin, 

I do appreciate the information provided. Just keep an eye on the GPD website for new drivers.

Please let me know if you would like to close this thread. If I do not get a response I will close it.

Thanks for your comprehension.

Regards,  

Deivid A.  

Intel Customer Support Technician