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Cursor jummp on Intel Graphic 630 HD
i buy 1.3k euro this laptop and when i make update to
Windows 10 Home
Version 1709
OS Build 16299.248
and show me this problem i see the problem is intel graphics because i have and nvidia geforce 1050 when have any program more powerful turn on nvidia and the problem sloved but when i open google chrome or only on display i see corsor jummping when i try to trust right mouse for refresh or anything.
See and video please.
Please help me to fix it
- Tags:
- Intel® HD Graphics
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Hello gentritibishi,
I understand that your cursor is jumping around and lagging as well and the issue started after doing a Windows update.
Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Attach the report to this thread.
Regards,
David V
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Hello
Thank you for your response,
I was checking the information and I can see that we can attempt to do a graphics driver update. Please refer to the following link and download the ".zip" file:
https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909 https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=98909
After the download, please follow the next steps:
1 - Unzip the file to a designated location or folder.
2 - Right-click Windows Start icon and open Device Manager.
3 - Click Yes when prompted for permission from User Account Control.
4 - Expand the Display adapters section.
5 - Right-click the Intel® graphics entry and select Update Driver Software.
6 - Click "Browse my computer for driver software".
7 - Click "Let me pick from a list of device drivers on my computer".
8 - Click "Have Disk".
9 - Click "Browse".
10 - Access the designated location or folder, and access a folder called "Graphics".
11 - Select the file called "igdlh64" or "igdlh".
12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.
13 - Reboot your computer
Regards,
David V
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Same again bro and i cant find that see video and please help me to fix this boring problem pay 1.3k and this is not fear.
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Hello gentritibishi,
Thank you for your response,
In order to install the driver according to the video you sent the file that you need to select is:
- Kit126731
Regards,
David V
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i need to contact with hp and send me files to make clean install because i have recovery option and i dont want to delete .
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Hello gentritibishi,
Thank you for your response,
Please go ahead as we need to do this as a troubleshooting step. Let us know the outcome once the system is restored please.
Regards,
David V
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Hello gentritibishi,
I am following up with your case and see that we have not heard back from you.
If you need more assistance do not hesitate to reply.
Regards,
David V
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