DG1 works abnormal

[WanFeng2025]

I updated my bios for my motherboard, when i start my PC for UEFI, it says "There is no vbios support detected in this board  BIOS CSM/UEFI Mode setting in BIOS will be changed to 'Enabled" 

but when I start the PC for CSM mode, it won't boot, the failuer LED will be turned on to VGA

cpu:i3 10105F

graphics card: DG1 80EU

motherboard: MSI H410-M bomber

ram: 8GB(4G*2) DDR4

[Andres_Intel]

Hello WanFeng2025,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having boot issues with your Intel® Iris® Xe Dedicated Graphics Family, I will be happy to help you. 

To have a better understanding of the situation, please answer the following questions:

• Just to make sure, at this moment you are not able to access to Windows at all, is that correct?
• What is the current BIOS version?
• What is the previous BIOS version when the computer was working?

Regards,  

Andres P. 

Intel Customer Support Technician

[WanFeng2025]

First I'm not an Native English Speakers, and some words I've just translated it on the internet, I'm apologize about that 😞

Yes, it can't boot windows and even it can't been powered up sometimes I can't go into the bios but sometimes I can, the power support was ready and I didn't do anything, just put it away and maybe on the second day it can boot up but it still noticed me ‘There is no vbios support detected in this board  BIOS CSM/UEFI Mode setting in BIOS will be changed to 'Enabled'  

For the second, the bios version current, is 7C89v1A . When I upgraded the bios, the graphics card became like this. 

For the last, I didn't upgrade my bios befor, the bios version was 7C89v17 . It can boot at that version

/*but there's a little clue (i dont know if that is helpful), before all of that, when I first bought that card, I plug it on my motherboard, but it cant boot too, the failuer LED will be turned on to VGA one(I'm sure that my power supply was enough for that card and it wasn't too hot, the fan works, the VGA line or the HDMI line was connected, but the screen has no signal). I tried other cards by Nvidia(GTX1070 ti), that card can boot up on my motherboard, I sent that card back, I think maybe it was just broken, but the offical seller on Taobao(like aliexpress) says they tested that card but it works, at least I reset my bios and it was worked. and sometimes when I install my windows from the Udisk, It became again too, at that time I only need to reset my BIOS and most of the time it works

[Andres_Intel]

Hello WanFeng2025,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello WanFeng2025,

Thank you for your response, all the information provided has been really helpful.

I will start an investigation of this issue as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello WanFeng2025,

Thank you for your time, we have been working on the investigation and now we have some questions, please answer them below:

• Take a picture of the graphics card
• Test the graphics card on another system
• Is the Resizable Bar enabled? You can contact your motherboard manufacturer for further information.
• Was it working well before the BIOS update?
• Have you tried setting up the BIOS to UEFI and reinstalling OS in UEFI mode?

Regards,  

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello WanFeng2025,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello WanFeng2025,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician