DXGI_ERROR_DEVICE_REMOVED

[mmuje]

Hello, I'm working for the medical device company in Korea.

Our device(for mid-end user) is using Intel HD Graphics 4000 (Driver Version : 10.18.10.4226).

And sometimes, the device causes hangup because of "DXGI_ERROR_DEVICE_REMOVED".

On the other hand, the device(for high-end user) using external GPU doesn't have the error like that even in the same workflow.

Therefore, I suspect the Intel HD Graphics 4000 driver.

Why does "DXGI_ERROR_DEVICE_REMOVED" error happend and Is there a way to prevent from this issue??

[idata]

Hi mujeen,

In regards to your error message, I would need more details of your system. Send me the results of Intel® System Support Utility. I would try to get a solution to your problem. Intel® System Support Utility v: 2.0https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 Regards,Mike C

[mmuje]

Hi Mike

I got the xml file from SSU, but it seems there are a lot of confidential device information in this file.

Is there a way to send you this xml file in private?

Regards

mujeen

[idata]

Hi mujeen,

Sure, you just need to position the mouse over my avatar, a pop up will display and select message. It sends a private message to me. Regards,Mike C

[idata]

Hi mujeen,

I am wondering if you still have issues with our HD graphics 4000. I have never received your private message. Mike C