Delete Unusable Profile in Intel HD Graphics Control Panel

[GeorgeR]

I would like to delete old profiles for displays I no longer use, but I cannot figure out how to delete any that I cannot select when I get message "This profile cannot be applied with the current system configuration." This is the Information Center report:

Intel(R) HD Graphics 4600

Report Date: Saturday, December 05, 2020
Report Time [hh:mm:ss]: 3:05:29 PM
Driver Version: 20.19.15.5063
Operating System: Windows* 10 Pro (10.0.19041)
Default Language: English (United States)
Physical Memory: 16289 MB
Vendor ID: 8086
Device ID: 0416
Device Revision: 06
Video BIOS: 1039.17
Current Resolution: 1920 x 1080

Processor: Intel(R) Core(TM) i5-4310M CPU @ 2.70GHz
Processor Speed: 2694 MHz
Processor Graphics in Use: Intel(R) HD Graphics 4600
Shader Version: 5.0
OpenGL* Version: 4.3
OpenCL* Version: 1.2

* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Monitor *

Display Type: Analog
Serial Number: 1CR0360LW1
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: VGA
Device Type: Monitor

Maximum Image Size
Horizontal Size: 20.87 inches
Vertical Size: 11.81 inches

Supported Modes
640 x 480 (60p Hz)
720 x 400 (70p Hz)
800 x 600 (60p Hz)
1024 x 768 (60p Hz)
1280 x 720 (60p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)

Power Management Support
Active Off Mode: Supported

Raw EDID:
00 FF FF FF FF FF FF 00 22 0E AE 36 01 01 01 01
24 1E 01 03 68 35 1E 78 2A F9 35 A5 57 53 9D 25
0D 50 54 A1 08 00 D1 C0 A9 C0 81 C0 B3 00 95 00
81 00 81 80 01 01 02 3A 80 18 71 38 2D 40 58 2C
45 00 0F 28 21 00 00 1E 00 00 00 FD 00 32 3C 1E
50 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 48
50 20 56 32 34 69 0A 20 20 20 20 20 00 00 00 FF
00 31 43 52 30 33 36 30 4C 57 31 0A 20 20 00 9F

* Digital Television *

Display Type: Digital
Serial Number: 6CM0320CYJ
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: Digital Television

Maximum Image Size
Horizontal Size: 20.87 inches
Vertical Size: 11.81 inches

Supported Modes
640 x 480 (60p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
720 x 576 (50p Hz)
800 x 600 (60p Hz)
1024 x 768 (60p Hz)
1280 x 720 (60p Hz)
1280 x 720 (50p Hz)
1280 x 800 (60p Hz)
1280 x 1024 (60p Hz)
1440 x 900 (60p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (50p Hz)

Power Management Support
Active Off Mode: Supported

Raw EDID:
00 FF FF FF FF FF FF 00 22 0E 99 34 01 01 01 01
20 1E 01 03 80 35 1E 78 2A 05 65 A7 56 52 9C 27
0F 50 54 A1 08 00 D1 C0 81 C0 A9 C0 B3 00 95 00
81 00 81 80 01 01 02 3A 80 18 71 38 2D 40 58 2C
45 00 0F 28 21 00 00 1E 00 00 00 FD 00 32 3C 1E
50 11 00 0A 20 20 20 20 20 20 00 00 00 FC 00 48
50 20 56 48 32 34 30 61 0A 20 20 20 00 00 00 FF
00 36 43 4D 30 33 32 30 43 59 4A 0A 20 20 01 24

02 03 22 F1 49 90 1F 04 13 03 12 02 11 01 23 09
07 07 83 01 00 00 68 03 0C 00 10 00 00 22 00 E2
00 2B 02 3A 80 18 71 38 2D 40 58 2C 45 00 0F 28
21 00 00 1E 02 3A 80 D0 72 38 2D 40 10 2C 45 80
0F 28 21 00 00 1E 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F9

* Other names and brands are the property of their respective owners.

[Maria_R_Intel]

Hello GeorgeR,

Before, we want to try to use the latest generic driver from Intel*.

Please try a clean installation again but use the driver version 15.40.47.5166 

Clean installation steps:

1. Download the latest Graphics Driver from Lenovo, version: 15.40.47.5166  https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-
2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 
3. Uninstall the driver and the Intel Graphics Driver from Apps and Features.
4. Restart the computer. 
5. Go to the Device Manager > Video Adapters and check if the controller is listed as 'Microsoft Basic Display Adapter'. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point, we can remove Legacy drivers from Device Manager: 
   5.1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device'
   5.2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 
   5.3. Click on 'Uninstall'. 
   5.4. Restart. (Repeat steps 5.1 through 5.4 until the device gets listed as 'Microsoft Basic Display Adapter') Note: Repeat this process until you get the Microsoft Basic Display Adapter.
6. Install the previously downloaded Graphics Driver from Intel*.
7. Reconnect to the Internet and reboot your PC.

After this, please try to install/Open the Intel* Graphics Control Panel again and let me know the outcome.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[GeorgeR]

I installed the driver per directions, and there was no change.

[Maria_R_Intel]

Hello GeorgeR,

Thank you for let us know the outcome. We are still investigating this behavior that you are currently experiencing. Please expect a response soon.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello GeorgeR,

Thank you for patiently waiting. We have been checking this internally and the most likely reason why the Control Panel is not allowing you to select the Profiles is that some of the features in the profile are not valid anymore e.g. the Display is not available.

By any chance, can you please re-connect the Display that was used to set each custom Profile?

Best regards, 

Maria R.  

Intel Customer Support Technician 

[GeorgeR]

It would be impractical for me to connect the displays that were connected when the profiles were created.

Is it possible through some method to remove all the profiles I have previously created? I tried removing and reinstalling, but that did nothing.

[Maria_R_Intel]

Hello GeorgeR,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards, 

Maria R.  

Intel Customer Support Technician 

[Maria_R_Intel]

Hello GeorgeR,

Thank you for your response.

Unfortunately, delete the profiles will not be possible if the display is not connected, because will not be possible to select the profiles.

The last recommendation we can provide you is to reinstall the Operating System or perform a restore to factory defaults, in this case, please contact Microsoft* or Dell* for guidance and support.

Best regards,

Maria R.

Intel Customer Support Technician

[Maria_R_Intel]

Hello GeorgeR,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Maria R.  

Intel Customer Support Technician