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papiyeen
Beginner
68 Views

Intel DSA is not downloading the latest drivers

Hey there. 

 

I was using Intel DSA for a long time but for some weeks somehow it just decide to not working with me 😄 

 

I search my issue but no one experied it before. I delete DSA and used uninstall tool. But still same. DSA is searching system detecting all new drivers but when I click download button, it is just not downloading. 

papiyeen_0-1611950571127.png

An example one, just waiting for last 10 minutes. 

 

I do hope someone can help 🙂 

 

Best wishes

0 Kudos
3 Replies
Victor_G_Intel
Moderator
53 Views

Hello papiyeen,


Thank you for posting on the Intel® communities.


To better assist you please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.

 

Download link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

•          Open the application and click on "Scan" to see the system and device information

•          By default, Intel® SSU will take you to the "Summary View".  

•          Click on the menu where it says "Summary" to change to "Detailed View".  

•          To save your scan, click on "Next", then "Save".


* Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).

 

Also, attach the following log files:

 

1.        The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log


2.        The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

 

Note: Uncheck Hide System files to see the AppData folder.


Show hidden files


https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


-Do you mind also sharing with us what browsers have you tested the assistant on, and also if you have cleared your browser’s cache?


Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.


I look forward to hearing from you.


Regards,


Victor G.

Intel Technical Support Technician


Victor_G_Intel
Moderator
41 Views

Hello papiyeen,


Were you able to check the previous post?  


Please let me know if you need further assistance.  


Best regards,


Victor G. 

Intel Technical Support Technician


Victor_G_Intel
Moderator
26 Views

Hello papiyeen,


We have not heard back from you.


If you need any additional information, please submit a new question as this thread will no longer be monitored 


Victor G. 

Intel Technical Support Technician