Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20987 Discussions

Deleting Registry Keys

_xReTr0_
Beginner
2,805 Views

Hi, I was downloading a Driver but every time I download it, it says it's deleting some registry keys during the setup progress. It then says Setup Failed to install one or more drivers. Can I please get a solution.

Labels (1)
0 Kudos
7 Replies
AlHill
Super User
2,796 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

0 Kudos
_xReTr0_
Beginner
2,784 Views
0 Kudos
_xReTr0_
Beginner
2,783 Views
0 Kudos
Alberto_Sykes
Employee
2,594 Views

_xReTr0_, Thank you for posting in the Intel® Communities Support.


Based on the information of the SSU report, it shows the Graphics driver currently installed as version 1.7.128.0 which doesn't line up with the Intel® official driver's nomenclature. 


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in HP's web site and the latest Graphics driver they have available is version 27.20.100.8280 Rev.S, please try a clean installation of that driver following the instructions in the links below and once you get the chance, please let us know the results:

https://support.hp.com/ie-en/drivers/selfservice/swdetails/HP-14-ck0000-Laptop-PC/20395790/model/23116120/swItemId/ob-253251-1

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
_xReTr0_
Beginner
2,592 Views

what do i do if it now says Info,
Target Path : c:\SWSetup\sp104245\
Info, Execution : c:\SWSetup\sp104245\install.bat
on the c:\SWSetup\104245\install.exe

0 Kudos
Stefan3D
Honored Contributor II
2,572 Views

"Based on the information of the SSU report, it shows the Graphics driver currently installed as version 1.7.128.0 which doesn't line up with the Intel® official driver's nomenclature."

That number is actually mentioned in eg latest release notes:

CONTENTS OF THE PACKAGE:
•Intel®Graphics Driver
•Intel®Graphics Driver Installer (1.7.128)

 

@_xReTr0_ 

In Explorer navigate to c:\SWSetup\sp104245\ and double-click install.bat

 

0 Kudos
_xReTr0_
Beginner
2,527 Views

It says the driver is not supported on this OS version

0 Kudos
Reply