Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Deleting Registry Keys

_xReTr0_
Beginner
833 Views

Hi, I was downloading a Driver but every time I download it, it says it's deleting some registry keys during the setup progress. It then says Setup Failed to install one or more drivers. Can I please get a solution.

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7 Replies
AlHill
Super User
824 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

_xReTr0_
Beginner
812 Views
_xReTr0_
Beginner
811 Views
Alberto_Sykes
Employee
622 Views

_xReTr0_, Thank you for posting in the Intel® Communities Support.


Based on the information of the SSU report, it shows the Graphics driver currently installed as version 1.7.128.0 which doesn't line up with the Intel® official driver's nomenclature. 


Just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in HP's web site and the latest Graphics driver they have available is version 27.20.100.8280 Rev.S, please try a clean installation of that driver following the instructions in the links below and once you get the chance, please let us know the results:

https://support.hp.com/ie-en/drivers/selfservice/swdetails/HP-14-ck0000-Laptop-PC/20395790/model/231...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Regards,

Albert R.


Intel Customer Support Technician


_xReTr0_
Beginner
620 Views

what do i do if it now says Info,
Target Path : c:\SWSetup\sp104245\
Info, Execution : c:\SWSetup\sp104245\install.bat
on the c:\SWSetup\104245\install.exe

Stefan3D
Honored Contributor II
600 Views

"Based on the information of the SSU report, it shows the Graphics driver currently installed as version 1.7.128.0 which doesn't line up with the Intel® official driver's nomenclature."

That number is actually mentioned in eg latest release notes:

CONTENTS OF THE PACKAGE:
•Intel®Graphics Driver
•Intel®Graphics Driver Installer (1.7.128)

 

@_xReTr0_ 

In Explorer navigate to c:\SWSetup\sp104245\ and double-click install.bat

 

_xReTr0_
Beginner
555 Views

It says the driver is not supported on this OS version

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