Dell Latitude E7240 Windows 10 - Code 43

[JHart12]

Hi,

I have a Dell Latitude E7240 and I have installed Windows 10.

The default Microsoft graphics driver works fine but i cannot get the Intel driver to install. I just get a code 43 message.

If i run the Intel hardware checker it just says its custom from another supplier.

If i try to install the Dell one from their web site it fails with - code 43

I have attached the System Support Utility XML file.

Please help

Best regards

James

[Allan_J_Intel1]

Does it happen after installing driver version 4300?

You could try installing driver manually

https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-

http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

Allan.

[JHart12]

Hi Allan,

Thank you for your reply.

I manually installed the driver and i received this message about windows stopping the device as it has reported problems,

What can i do next to help?

These are the entry's in the event manager

The driver \Driver\WUDFRd failed to load for the device USB\VID_413C&PID_81A3&MI_02\6&159392c&2&0002.

The access history in hive \SystemRoot\System32\Config\DEFAULT was cleared updating 326 keys and creating 50 modified pages.

WUDFPf (part of UMDF) did not load yet. After it does, Windows will start the device again.

The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5801&MI_01\7&1eb0f4e8&0&0001.

WUDFPf (part of UMDF) did not load yet. After it does, Windows will start the device again.

The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5801&MI_02\7&1eb0f4e8&0&0002.

WUDFPf (part of UMDF) did not load yet. After it does, Windows will start the device again.

The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5801&MI_03\7&1eb0f4e8&0&0003.

The access history in hive \SystemRoot\System32\Config\SECURITY was cleared updating 72 keys and creating 6 modified pages.

The access history in hive \SystemRoot\System32\Config\SAM was cleared updating 67 keys and creating 7 modified pages.

[Allan_J_Intel1]

Please check some recommendations here:

https://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx https://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspx

Allan.

[JHart12]

HI Allen,

I have tried both the solutions above to no avail.

Any further options?

Best regards

James

[Allan_J_Intel1]

If you have tested Intel generic drivers, I would recommend testing graphics driver from your computer manufacturer. It might be an earlier version or even check for an update one.

http://www.dell.com/support/home/us/en/19/Products/?app=drivers Drivers & Downloads | Dell US

Allan.

[JHart12]

Hi Allan,

Yes - that was the first thing i tried before anything else.

Same thing.

[Allan_J_Intel1]

Please test beta driver: https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

Allan.

[JHart12]

Hi Allan,

Same again.

Do i need to do some sort of clean up of the old drivers?

Your assistance is appreciated.

[Allan_J_Intel1]

It might be some sort of registry problem. You may need to run system restore or reset the computer.

http://www.makeuseof.com/tag/system-restore-factory-reset-work-windows-10/ How System Restore & Factory Reset Work in Windows 10

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Allan.