Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
57 Views

Dell XPS13 9350 Black Screen

HI, 

I have a Dell XPS 13 9350, it comes with I76560U, Iris HD540 Graphics card in it, in the past few days, I try to fix the black screen issue, I reinstalled windows 10, it was nothing different for win 10 version, it matters the hd540 driver did not work!

If I use the hd540 driver, the notebook screen turns into black, but the external monitor is fine if I switch to a basic display driver (it coming from windows) it back to normal, but the problem is I can not use the 2nd display, can not control the screen brightness...

I spend hours trying to fix it, but no luck! can you give me some advice, please do not ask me to download the newer driver from intel and dell, because I did, it is the same!

 

Thank you

John

 

0 Kudos
3 Replies
Highlighted
Super User Retired Employee
53 Views

This happens with drivers provided by Dell? What is version number?

Separately, you download version to try from Intel site? If so, what was its version number.

Have you tried the latest DCH driver package? This is available here: https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers.

...S

0 Kudos
Highlighted
Beginner
51 Views

Hi, Thanks for the info, I did, I try both Intel and Dell's driver, both of them fail, now, I only can switch back to basic graphics card driver which mean that I can not control it!

 

0 Kudos
Highlighted
Super User Retired Employee
49 Views

Version numbers please.

...S

0 Kudos