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Denoise software (Lightroom) causing black and wihite oputput imges with Intel Arc GPUs

Berbedesz
Beginner
1,350 Views

The issue seems quite universal for Arc users. It applies to Lightroom (new denoise AI) in my case. The problem is described in more detail in this thread:

(Windows - A750&A770 GPU) New Denoise turning imag... - Adobe Support Community - 13734318

I am using Intel Arc A770 16 GB Limited Edition myself and in my case, the output with the newest intel derivers (both official and beta) is black and white: 20220730_6345-Enhanced-NR-2.jpg

I uninstalled the drivers using DDU and the feature worked fine then the output is as it should be:

20220730_6345-Enhanced-NR.jpg

Can someone from Intel confirm they are aware of the issue and let us know if there is something to be done about it?

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7 Replies
Jocelyn_Intel
Employee
1,292 Views

Hello, @Berbedesz  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® Arc™ A770 Graphics card, I will gladly assist you here. 

 

  1. Was it working before? 
  2. Have you tried an older driver version? If it works, what is the driver version exactly? 
  3. Can you please provide us with a step-by-step or video to replicate the issue? 
  4. Where did you download this software? 
  5. Perform a clean installation of your graphics drivers, and then, install the latest graphics driver

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without an internet connection. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

 

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Aylo
Beginner
1,258 Views

I have the same problem.

1. It is a new feature of Adobe Lightroom Classic.

2. I have tried several driver versions without success.

3. Access the development mode of Adobe Lightroom by pressing the shortcut Ctrl Alt i. The image is quickly displayed in dark gray tones.

4. Downloading from the Adobe website, it is a mainstream program.

5. Both attempts were unsuccessful.

 

Aylo

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Berbedesz
Beginner
1,206 Views

Hello, @Jocelyn_Intel

To answer your questions:

1. Denoise AI feature is a brand new feature with Lightroom and it has not been working well since the very start it was introduced last week.

2. I tried 3 versions of drivers including beta drivers - the result is always the same.

3 I can do that later this week. However, this issue is quite common for Intel Arc GPU users as you can read in the thread provided in my previous post (as far as I the problem applies to Intel Arc A7 and A3 series.

4. Adobe Lightroom Classic is downloaded directly from Adobe using the Creative Cloud Desktop application. I did reinstall Lightroom too.

5. Done that. I even used Lightroom without any drivers for A770 and as you can see in my previous post the feature works perfectly without any drivers. I used DDU software to completely remove the drivers and then installed fresh drivers. With them, the output is black and white, very dark (depending on the level of denoise applied and clearly without any change to the noise level). Please see my first post here. 

Windows is updated regularly. 

Kind regards.

 

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Jocelyn_Intel
Employee
1,186 Views

Hello, @Berbedesz  

 

Thank you for the information provided, however, we are missing details that we need to replicate this issue. 

 

Please, provide the steps or a video to replicate this issue, so we can investigate. 

 

Did you make sure you perform the clean installation of your graphics drivers using the latest Arc graphics drivers (from the official website, not from a third-party tool)? Please, be sure to follow the proper Clean installation of your graphics drivers process instead of using third-party tools.

 

If you did, provide us with an Intel® SSU report to do some research about this. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

 

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Jocelyn_Intel
Employee
1,112 Views

Hello, @Berbedesz   

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,073 Views

Hello, @Berbedesz  

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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