Device not started in intel properties under event

[Ammy]

I have updated my driver to the latest one. However, when I go to the display adapters, it says that device not started even though the device status said that this device is working properly. 

[David_G_Intel · Accepted solution]

Hello Ammy

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Do you get any graphics related issues after that?
• Did you test other drivers?
• When did this issue start?
• Which Windows version do you use?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[Ammy]

Hello, thank you for the reply. My OS is windows 11. I thought that was the problem since I have only recently update my windows 10 to windows 11. But then after reinstall it back and update my intel driver, the same problem happened again. So now I reinstall my windows again and this time, I did not update my intel driver. I didn't follow in the previous post since I did this before your comment. I'm not sure whether or not I should update my driver now because I'm afraid the same thing might happen again.

[David_G_Intel]

As a friendly reminder, please share with us the following information to help you resolve this request:

• Did you test other drivers? Please list their versions
• Which specific driver version started this?
• Is this a desktop or laptop system? Is a custom build?
• If not, what is the model of the system?
• Which driver version do you use right now?

The Intel SSU doesn't change anything on your system, it just lets us know more information about it to provide the appropriate drivers or other recommendations. Let us know if this issue is resolved, if you have any questions or if the issue persists.

Regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

Hello @Ammy

Please let us know if you still need assistance.  

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician