DirectShow renderer crashed in igdumdim32.dll

[idata]

We have an application crash dump from customer's computer

It said system crashed on Intel graphics driver.

Could provide full dump to Intel upon request.

Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: SingleUserTS Machine Name: Debug session time: Sun Jan 24 16:11:35.000 2016 (UTC + 3:00) System Uptime: 0 days 0:19:59.533 Process Uptime: 0 days 0:00:11.000 0:048> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* CONTEXT: (.ecxr) eax=00000016 ebx=136ef3e4 ecx=052035ec edx=052035dc esi=00000000 edi=051e1100 eip=70a049e1 esp=136ef2a0 ebp=136ef3d0 iopl=0 nv up ei pl nz na po nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 igdumdim32!OpenAdapter+0x5d031: 70a049e1 3b460c cmp eax,dword ptr [esi+0Ch] ds:002b:0000000c=???????? Resetting default scope FAULTING_IP: igdumdim32!OpenAdapter+5d031 70a049e1 3b460c cmp eax,dword ptr [esi+0Ch] EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 70a049e1 (igdumdim32!OpenAdapter+0x0005d031) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 0000000c Attempt to read from address 0000000c DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ PROCESS_NAME: **** ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 0000000c READ_ADDRESS: 0000000c FOLLOWUP_IP: igdumdim32!OpenAdapter+5d031 70a049e1 3b460c cmp eax,dword ptr [esi+0Ch] BUGCHECK_STR: NULL_CLASS_PTR_READ NTGLOBALFLAG: 0 APPLICATION_VERIFIER_FLAGS: 0 APP: newsplan.exe ANALYSIS_VERSION: 10.0.10240.9 amd64fre LAST_CONTROL_TRANSFER: from 709fe89e to 70a049e1 STACK_TEXT: WARNING: Stack unwind information not available. Following frames may be wrong. 136ef3d0 709fe89e 14210001 fff5b000 0064f5ec igdumdim32!OpenAdapter+0x5d031 136ef428 709da6bd 051e1100 038a4b38 00000000 igdumdim32!OpenAdapter+0x56eee 136ef4b0 73741013 051e1100 136ef4e4 038aa118 igdumdim32!OpenAdapter+0x32d0d 136ef4f4 7373e017 051e8c88 2d9d1c72 00000000 ddraw!DdFlip+0xb6 136ef5c0 7518f2b0 052fdd58 00000000 00000001 ddraw!DD_Surface_Flip+0x710 136ef5e0 7518d645 052fdcf8 136ef750 0099d128 quartz!CAllocatorPresenter::FlipSurface+0x38 136ef620 7518d875 052fdcf8 00000008 00000001 quartz!CAllocatorPresenter::PresentImageWorker+0x1d7 136ef644 7519cdab 00000000 00000000 00000000 quartz!CAllocatorPresenter::PresentImage+0x106 136ef65c 75190793 0da35420 00000000 136ef750 quartz!CVMRFilter::CIVMRImagePresenter::PresentImage+0x2c 136ef6fc 75190b3a 136ef750 0db696e0 00000000 quartz!CImageSync::DoRenderSample+0xdb 136ef720 75190c44 00000000 009b83a0 136ef7e4 quartz!CImageSync::ReceiveWorker+0xad 136ef730 751813fa 0da03ee8 136ef750 2bb457ab quartz!CImageSync::Receive+0x46 136ef7e4 75206c22 009b83a0 0db69728 00000000 quartz!CVMRInputPin::Receive+0x387 136ef804 75206f76 00000000 00930f48 0da35630 quartz!CTransformFilter::Receive+0x6b 136ef818 7516e5cf 0da354fc 00930f48 00930f48 quartz!CTransformInputPin::Receive+0x33 ... SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: igdumdim32!OpenAdapter+5d031 FOLLOWUP_NAME: MachineOwner MODULE_NAME: igdumdim32 IMAGE_NAME: igdumdim32.dll DEBUG_FLR_IMAGE_TIMESTAMP: 565b0d54 STACK_COMMAND: .ecxr ; kb FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_igdumdim32.dll!OpenAdapter BUCKET_ID: NULL_CLASS_PTR_READ_igdumdim32!OpenAdapter+5d031 PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ_igdumdim32!OpenAdapter+5d031 FAILURE_PROBLEM_CLASS: NULL_CLASS_PTR_READ FAILURE_EXCEPTION_CODE: c0000005 FAILURE_IMAGE_NAME: igdumdim32.dll FAILURE_FUNCTION_NAME: OpenAdapter FAILURE_SYMBOL_NAME: igdumdim32.dll!OpenAdapter ANALYSIS_SOURCE: UM FAILURE_ID_HASH_STRING: um:null_class_ptr_read_c0000005_igdumdim32.dll!openadapter FAILURE_ID_HASH: {5714aa33-ebe6-fea4-c6f8-c505804ecc09} Followup: MachineOwner --------- 0:048> lmv m igdumdim32 Browse full module list start end module name 70990000 71389000 igdumdim32 (export symbols) igdumdim32.dll Loaded symbol image file: igdumdim32.dll Image path: C:\Windows\System32\igdumdim32.dll Image name: igdumdim32.dll Browse all global symbols functions data Timestamp: Sun Nov 29 17:36:04 2015 (565B0D54) CheckSum: 00A021CA ImageSize: 009F9000 File version: 10.18.10.4338 Product version: 10.18.10.4338 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 2.8 Dll File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Intel Corporation ProductName: Intel HD Graphics Drivers for Windows 8(R) InternalName: igdumdim32.dll OriginalFilename: igdumdim32.dll ProductVersion: 10.18.10.4338 FileVersion: 10.18.10.4338 FileDescription: User Mode Driver for Intel(R) Graphics Technology LegalCopyright: Copyright (c) 1998-2012 Intel Corporation.

The hardware configuration is Lenovo IdeaCentre Q190 (Intel® Pentium® Dual Core 2127U 1.90GHz)

System configuration from Intel SSU is attached.

[Amy_C_Intel]

Hello, @rd_bram:

Please try with the following driver version https://downloadcenter.intel.com/download/25698/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows 7*, 8.1*, 10 (3rd Gen & BYT), follow these instructions in order to install the driver http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html How to Manually Install a Driver in Microsoft Windows 7* for Graphics....

Regards,

[idata]

Thank you, we will try it.

[idata]

Software crashed exactly at the same place with the new driver (10.18.10.4358).

[Amy_C_Intel]

Please try one more time with the zip. version and follow these steps;

1. Login with administrator privileges

2. Open Control Panel

3. Open Device Manager

4. Click on "Display adapters"

5. Double click "Intel HD Graphics"

6. Click on the "Driver" tab

7. Click on "Update Driver" button

8. Click on "Browse my computer for driver software"

9. Click on "Let me pick from a list of device drivers on my computer"

10. Click on "Have Disk" button

11. Click "Browse"

12. Navigate to the folder that you unzipped the Intel HD Graphics driver to

13. Navigate to the Graphics sub-folder

14. Double click the igdlh64.inf or igdlh.inf file <-- depends on if you have 32 or 64 bit OS</span>

15. Click "OK"

16. Click "Next", Driver should now be installing.

17. If successful, click "Close", Reboot.

Regards,