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Discord Crash due to Intel Driver

year3333
Beginner
1,668 Views

I have an issue where Discord keeps crashing after about only 5 minutes of being open and when checking crash reason, it provides 


{"exceptionString":"EXCEPTION_ACCESS_VIOLATION","exceptionModuleName":"igd10iumd32.dll","exceptionModuleVersion":"30.0.101.1338","relativeCrashAddress":"7d407e","exceptionModuleCodeId":"61EA65221672000"}

 

I have an  Intel UHD 620 with the latest drivers on Windows 11 22H2

 

Discord is completely unmodified and I used revo uninstaller to clear all files and reinstall as a test, the issue persists. 

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6 Replies
Jocelyn_Intel
Employee
1,621 Views

Hello, @year3333  

 

Thank you for posting on the Intel® communities.  

 

I am sorry to hear what is happening with your Intel® UHD Graphics 620, I will gladly assist you here. 

 

  1. Was it working before? Did this happen after a driver update? 
  2. Try a clean installation of your graphics drivers, and then, install the latest graphics driver

Note: Make sure to check you have all the Windows updates before doing the driver installation and doing the clean installation process without internet connection. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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year3333
Beginner
1,567 Views

This solution worked until I rebooted, then the issue came back.

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Jocelyn_Intel
Employee
1,550 Views

Hello, @year3333  

 

Thank you for the information provided. 

 

Did you make sure you followed steps-by-step the clean installation of your graphics drivers process? After these specific steps, you need to install the driver so the Clean installation would be complete. 

 

Clean installation process..JPG

 

If the issue persists, please provide us with an Intel® SSU report so we can investigate it:

 

Intel® System Support Utility for Windows. 

Note: Make sure to mark the box that says "everything" before pressing the Scan button. After that, click on "Next>" and select "Save" and then, attach the .txt file. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

 

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Jocelyn_Intel
Employee
1,511 Views

Hello, @year3333  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,466 Views

Hello, @year3333.  

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,463 Views

Hello, @year3333.  

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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