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Display Driver has stopped responding and has recovered

idata
Employee
‎11-18-2012 05:38 AM
107,065 Views

Hi. I know this question has been asked many times, but many are unanswered. I have a Dell Inspiron 1545, Window 7 64 bit. Just yesterday, my laptop kept blacking out, freezes and then unfreeze and this message would pop up saying, "Display driver stopped responding and has recovered. Display driver Intel Graphics Accelerator Drivers for Windows XP(R) stopped responding and has successfully recovered." It keeps happening around every 15-30 minutes. Sometimes, it totally blacks out. Other times, it unfreeze but the windows are blank. Someone please help me. The display adapter I have is Mobile Intel (R) 4 Series Express Chipset Family." Some people said online to update it and that might fix the problem. I went to the Intel website and updated the lastest one given, but the problem is still here. I've restored my laptop to a certain restore point, but still did not solve the problem. Suggestions and ideas? Thank you a head of time.

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NICHOLAS_F_Intel
Employee
‎11-19-2012 10:01 AM
7,233 Views

Hi mixie,

Can you please provide the driver version # you currently have installed?

Thanks,

-Nic

To anyone and everyone who comes to this thread after 03JUN13. Install the latest driver provided by Intel® from our Downloadcenter (link: https://downloadcenter.intel.com/default.aspx Intel Download Center)

 

If the issue still persists, please download the latest VGA/display/graphics driver provided by the OEM of your system (or OEM of your motherboard).

Thank you,

-Nic

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idata
Employee
‎11-30-2012 12:15 PM
7,233 Views
In response to NICHOLAS_F_Intel

hi... even i hv the same problem as mixie... plz help. my laptop is dell inspiron , windows 7 64 bit.

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NICHOLAS_F_Intel
Employee
‎11-30-2012 12:31 PM
7,233 Views
In response to idata

Hi rigzin,

Can you provide for me your dxdiag report for review? (Start -> Run -> dxdiag -> Save All Information -> Copy into text box response).

Thank you,

-Nic

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idata
Employee
‎11-30-2012 09:36 PM
7,233 Views
In response to idata

Well now

I have a Gateway and I too am having this same problem,something like,nvlddmkm display driver has stopped responding.

I have been thinking it is a problem with the nvidia GEForce 9800m GTS video card but it seems there is always new drivers for the card coming out and I have been updating them constantly with no success.thinking the problem is resolved.for a while,then,it seems to always come back.

I do`nt know how to insert report into this response so I will try to PM it over to You.

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idata
Employee
‎12-01-2012 12:43 AM
7,233 Views
In response to idata

Hi,

I use DELL inspiron 1440, windows 7 home premium. For the past one week, while watching videos online, it stops suddenly and shows the notification : "Display driver has stopped responding and recovered". I tried installing the latest driver from Intel website, but the problem persists. will DM my dxdiag to u.

regards,

sristan

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idata
Employee
‎12-01-2012 12:57 AM
7,233 Views
In response to idata

Hi,

My dxdiag report is the following:

------------------

System Information

------------------

Time of this report: 12/1/2012, 13:08:28

Machine name: SRIRAM-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 1440

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07

Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz (2 CPUs), ~2.2GHz

Memory: 3072MB RAM

Available OS Memory: 3034MB RAM

Page File: 1504MB used, 4562MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02CF1028&REV_07

Display Memory: 1325 MB

Dedicated Memory: 64 MB

Shared Memory: 1261 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD018B

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2869 (English)

Driver Version: 8.15.10.2869

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 11/14/2012 16:57:06, 6549504 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-AD78-C522A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x02CF1028

Revision ID: 0x0007

Driver Strong Name: oem22.inf:IntelGfx.NTamd64.6.0:iCNT0:8.15.10.2869:pci\ven_8086&dev_2a42

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_St...

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idata
Employee
‎12-01-2012 01:15 AM
7,233 Views
In response to idata

Maby It will work.

Here is another one to look at.

------------------

 

System Information

 

------------------

 

Time of this report: 11/30/2012, 21:24:40

 

Machine name: MARTIN-PC

 

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120824-0336)

 

Language: English (Regional Setting: English)

 

System Manufacturer: Gateway

 

System Model: P-7805u

 

BIOS: Ver 1.00PARTTBL

 

Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz

 

Memory: 4090MB RAM

 

Page File: 3773MB used, 4589MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

DxDiag Version: 7.00.6002.18107 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

 

Sound Tab 1: No problems found.

 

Sound Tab 2: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: NVIDIA GeForce 9800M GTS

 

Manufacturer: NVIDIA

 

Chip type: GeForce 9800M GTS

 

DAC type: Integrated RAMDAC

 

Device Key: Enum\PCI\VEN_10DE&DEV_062C&SUBSYS_0696107B&REV_A1

 

Display Memory: 2795 MB

 

Dedicated Memory: 1005 MB

 

Shared Memory: 1789 MB

 

Current Mode: 1440 x 900 (32 bit) (60Hz)

 

Monitor: Generic PnP Monitor

 

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

 

Driver Version: 9.18.0013.1054 (English)

 

DDI Version: 10

 

BGRA Supported: Yes

 

Driver Attributes: Final Retail

 

Driver Date/Size: 11/9/2012 09:46:00, 18039264 bytes

 

WHQL Logo'd: No

 

WHQL Date Stamp: None

 

Device Identifier: {D7B71E3E-456C-11CF-D577-9B261CC2C435}

 

Vendor ID: 0x10DE

 

Device ID: 0x062C

 

SubSys ID: 0x0696107B

 

Revision ID: 0x00A1

 

Revision ID: 0x00A1

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

 

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOW...
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idata
Employee
‎12-01-2012 02:23 AM
7,233 Views
In response to idata

hi nic

my dxdiag report:

------------------

System Information

------------------

Time of this report: 12/1/2012, 14:40:46

Machine name: RIGZINYANGDOL

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Inspiron 1470

BIOS: Ver 1.00 BIOS A04 PARTTBL

Processor: Genuine Intel(R) CPU U7300 @ 1.30GHz (2 CPUs), ~1.3GHz

Memory: 2048MB RAM

Available OS Memory: 1912MB RAM

Page File: 2124MB used, 1700MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: None

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_04151028&REV_07

Display Memory: 828 MB

Dedicated Memory: 128 MB

Shared Memory: 700 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO213C

Native Mode: 1366 x 768(p) (60.016Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2202 (English)

Driver Version: 8.15.10.2202

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/25/2010 19:36:02, 6547968 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6902-11CF-027B-1F24A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x04151028

Revision ID: 0x0007

Driver Strong Name: oem20.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.2202:pci\ven_8086&dev_2a42

Rank Of Driver: 00E62001

<span style="font-fa...

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NICHOLAS_F_Intel
Employee
‎12-03-2012 02:21 PM
7,233 Views
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Thanks for the info folks.

@sriram: Try using the driver provided by your OEM instead of the Intel® generic driver. http://www.dell.com/support/drivers/us/en/19/Product/inspiron-14 Drivers and Downloads | Dell [United States] Use the Chipset Intel® Driver there and let me know if you see any improvements.

@Martin Draper: This issue is with your video card and it's driver. You'll need to contact either Gateway or Nvidia for support.

@rigzin: Try updating both your chipset driver and your video driver with ones provided by your OEM. http://www.dell.com/support/drivers/us/en/19/Product/inspiron-1470 Drivers and Downloads | Dell [United States] Use the Chipset Intel® driver, as well as the Video Intel® driver. Let me know if you see any improvements.

Thanks everyone,

-Nic

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idata
Employee
‎12-03-2012 04:31 PM
7,233 Views
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OK

I have been in the nvidia forums for a while and the folks over there know about the problem,but,it seems they are not able to write into an update a cure or a fix.

They have a very lenghthy set of instruction for a fix,I took a long time going through it all and it was to no avail,I`ll keep trying different things and hope a cure is found.

OH YEAH

there was another set of instructions about renaming a set of drivers to "OLD" so that it would see only the one set instead of a duplicate so I went in and worked through that,still no success.

Then

I did the dreaded complete system restore and that helped for a little while but then in a couple of weeks it came back.

This is suppose to be a high end gaming machine,but,it does`nt work.

It was suggested that maby it was a conflict betwwen the processor/motherboard and the nvidia graphics card and that Gateway did`nt fully research the components before releasing the finished product onto the market.

I thank You for doing all the research into these problems.

Martin

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idata
Employee
‎12-05-2012 12:42 AM
7,233 Views
In response to idata

Hi nic,

The problem is coming again. Kindly help asap.

regards,

sristan

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NICHOLAS_F_Intel
Employee
‎12-05-2012 12:07 PM
7,233 Views
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Can you verify that your display driver is still the proper version? Or did it get updated automatically to a different one?

Thanks,

-Nic

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Employee
‎12-05-2012 01:14 PM
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Hi nic,

How to verify that verify that my display driver is still the proper version?

Thanks,

regards,

Sristan

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Employee
‎12-06-2012 10:31 AM
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Hi nic,

I actually downloaded from the link you sent me. It did not get automatically updated. Thanks.

regards,

sristan

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NICHOLAS_F_Intel
Employee
‎12-06-2012 01:53 PM
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To check what driver version you're currently running you can do the following;

1. Right click desktop and select "Graphics Properties"

2. Select the "Options and Support" tab on the left.

3. Choose the sub-menu for "Information Center"

4. Look next to "Driver Version" to see what version of the driver you're using.

Thanks,

-Nic

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Employee
‎12-06-2012 10:44 PM
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Hi nic,

It shows Driver version as 8.15.10.2869. Thanks.

regards,

sristan

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NICHOLAS_F_Intel
Employee
‎12-07-2012 10:18 AM
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When specifically does your issue occur? Does it consistently occur the same way?

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Employee
‎12-07-2012 10:48 AM
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hi nic..

mine is working properly now... thank u...

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Employee
‎12-07-2012 11:36 PM
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Hi nic,

It all started two weeks back, all of a sudden, while watching youtube videos. Then I tried solving myself and then joined this forum. While watching videos online, this problem occurs. What should I do?

thanks,

regards,

sristan

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NICHOLAS_F_Intel
Employee
‎12-10-2012 09:37 AM
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There's one other driver (previous version) located on the Dell website. http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-14?driverId=R237653&fileId=2731109335&osCode=ww1 http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-14?driverId=R237653&fileId=2731109335&osCode=ww1

Try that out, see if it fixes the problem. Otherwise, due to the nature of the origin of your issue, it sounds like it might be hardware related - and you'll have to take that up with Dell*. The driver I linked is supposed to be the previous version.. but it appears to have been launched 4 months after the newest one though.

Let me know if that works for you.

Thanks,

-Nic

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