Display Driver has stopped responding and has recovered - Page 3

idata · ‎11-18-2012

Hi. I know this question has been asked many times, but many are unanswered. I have a Dell Inspiron 1545, Window 7 64 bit. Just yesterday, my laptop kept blacking out, freezes and then unfreeze and this message would pop up saying, "Display driver stopped responding and has recovered. Display driver Intel Graphics Accelerator Drivers for Windows XP(R) stopped responding and has successfully recovered." It keeps happening around every 15-30 minutes. Sometimes, it totally blacks out. Other times, it unfreeze but the windows are blank. Someone please help me. The display adapter I have is Mobile Intel (R) 4 Series Express Chipset Family." Some people said online to update it and that might fix the problem. I went to the Intel website and updated the lastest one given, but the problem is still here. I've restored my laptop to a certain restore point, but still did not solve the problem. Suggestions and ideas? Thank you a head of time.

NICHOLAS_F_Intel · ‎01-24-2013

Thanks for that info Shiva. Can you try using this driver and see if it fixes your issue? http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2175704&rpn=PSLB0U&modelFilter=L300-ST2501&selCategory=2756709&selFamily=1073768663 http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2175704&rpn=PSLB0U&modelFilter=L300-ST2501&selCategory=2756709&selFamily=1073768663#

If that doesn't work, go ahead and give our latest a try. Here; http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng

Let me know how it goes,

-Nic

idata · ‎01-24-2013

Nic

Thanks a lot for your response.I will try this.

I have one query the issue which I am facing is it an hardware issue?

idata · ‎01-24-2013

Hi Nic

Do i need to remove old Display drivers ? Or can i directly install these new drivers please help on this.

NICHOLAS_F_Intel · ‎01-24-2013

It shouldn't matter if you choose to delete them or not (there are always "default" drivers in case you run into an issue and need to remove them via safe mode). I would say yes, because the old drivers were causing you issues (referring to your Win7* system as Vista*).

-Nic

idata · ‎01-24-2013

I have downloaded drivers from the link you have provided.

When i run that .exe file it is extracting into C:\Users\munna\AppData\Local\Temp\driver_video_intel_TC50043500C.temp

Is that correct way to install display drivers?

but i could not see new drivers in device manager.

Could you please help me how to delete old drivers and how can i install new drivers?

idata · ‎01-24-2013

Hi nic

I have extracted drivers into local and i tried to run setup file.

But i could not able to install drivers and i am getting error like This computer does not have minimum requirements to install the drivers.

Please help on this issue.

NICHOLAS_F_Intel · ‎01-25-2013

Just to make sure you're using the right driver; http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2175704&rpn=PSLB0U&modelFilter=L300-ST2501&selCategory=2756709&selFamily=1073768663 Model Content Page

This is the one you're using right? If not, download this one and run the setup file after extraction. Let me know if it works!

-Nic

idata · ‎01-25-2013

Hi Nic

Yes the same drivers i tried and i am getting your system does not have minimum requirements to install.

Thanks

Shiva

NICHOLAS_F_Intel · ‎01-25-2013

Okay. There were two L300's listed on Toshiba's* support site, perhaps I gave you the link for the wrong one. Here's the link for the other. It's the Win7* 32-bit display driver, with the version # 8.15.10.1883

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=2221250&rpn=PSLB8U&modelFilter=110CS&selCategory=2756709&selFamily=1073768663 Model Content Page

idata · ‎01-25-2013

Hello Nic

Finally able to install successfully(version # 8.15.10.1883).Need to wait and see(Have to use for some time) whether this issue resolved permanently or not.

Thanks a lot...

Shiva

idata · ‎01-31-2013

Thanks alot nic..Display driver problem resolved permanently....

idata · ‎01-31-2013

well i know its a radeon hd 5550 but i use intel e8400 processor. and i m desperate for help. searching web and try to solve this problem nearly 2 weeks now. cant u diagnose. also in task manager so many services stopped working i dont know why. if u want i can take a screenshot the services that are not working. thanks anyway.

idata · ‎02-02-2013

Hey Nic,

I also have the same problem with my intel r graphics media accelerator drive for mobile (version 8.15.10.2202) when ever I watch youtube videos and video games. Here is my dxdiag:

Thanks,

ikyuri

ps. I posted a comment just like this a few secs ago but not sure if its posted because it hasen't shown up yet, so sorry for the repeat.

------------------

System Information

------------------

Time of this report: 2/2/2013, 16:08:41

Machine name: PEIYI-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK Computer Inc.

System Model: K60IJ

BIOS: Default System BIOS

Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 4062MB RAM

Page File: 2921MB used, 5199MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 4 Series Express Chipset Family

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_18621043&REV_09

Display Memory: 1695 MB

Dedicated Memory: 64 MB

Shared Memory: 1631 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HSD160PHW1

Monitor Id: HSD0640

Native Mode: 1366 x 768(p) (59.999Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2202 (English)

Driver Version: 8.15.10.2202

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/25/2010 19:36:02, 6547968 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-6902-11CF-697B-6838A9C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x18621043

Revision ID: 0x0009

Driver Strong Name: oem17.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.2202:pci\ven_8086&dev_2a42

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Cap...

idata · ‎03-06-2013

Hi Nic,

Please look at my DXDiag & suggest me what to do. I just bought this PC & going through the same above issue. Mine goes one more step further. It Freezing the screen & then completely shutting down & rebooting the m/c.

Thanks,

Sanjay.

------------------

System Information

------------------

Time of this report: 3/6/2013, 18:15:49

Machine name: USER-PC

Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.130104-1435)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: OptiPlex 780

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05

Processor: Intel(R) Core(TM)2 CPU 6700 @ 2.66GHz (2 CPUs), ~2.7GHz

Memory: 6144MB RAM

Available OS Memory: 3036MB RAM

Page File: 1694MB used, 4374MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2E12&SUBSYS_04201028&REV_03

Display Memory: 1293 MB

Dedicated Memory: 32 MB

Shared Memory: 1261 MB

Current Mode: 1680 x 1050 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: V223W

Monitor Id: ACR001B

Native Mode: 1680 x 1050(p) (59.954Hz)

Output Type: HD15

Driver Name: igdumd32.dll,igd10umd32.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/13/2009 17:15:31, 3805184 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-6D52-11CF-4D75-2A24A3C2C535}

Vendor ID: 0x8086

Device ID: 0x2E12

SubSys ID: 0x04201028

Revision ID: 0x0003

Driver Strong Name: igdlh.inf:Intel.Mfg.NTx86...1:iEGL0:8.15.10.1749:pci\ven_8086&dev_2e12

Rank Of Driver: 00EC2001