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Beginner
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Screen-tearing with Haswell 4600

When playing flash movies, for example from youtube, i get screen-tearing.

Config:

video: i7-4770K onboard video adapter: intel hd 4600

os: windows 8

driver: 918103186

driver config: enabled vertical sync ("on")

motherboard: asus maximus vi formula

monitor config: clone-mode

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Employee
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Hello jeroompje,

Based on your description, I recommend you doing the following steps:

  1. Clear the CMOS on your computer by removing the batter for about 20-30 minutes.
  2. Download and install our latest driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207...

  1. Test the computer with single display.

If issue persist please post your dxdiag report here.

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Beginner
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cleared cmos and installed latest available driver.

still tearing.

with one monitor no tearing.

but i use 2 monitors in clone.

attached dxdiag.

hope intel can solve the problem.

Jerome.

------------------

System Information

------------------

Time of this report: 9/7/2013, 10:32:41

Machine name: PC

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: Dutch (Regional Setting: Dutch)

System Manufacturer: ASUS

System Model: All Series

BIOS: 0714

Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz

Memory: 16384MB RAM

Available OS Memory: 15296MB RAM

Page File: 1647MB used, 13647MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: The file RTKVHD64.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06

Display Memory: 1792 MB

Dedicated Memory: 992 MB

Shared Memory: 800 MB

Current Mode: 1680 x 1050 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: SAMSUNG

Monitor Id: SAM090B

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HDMI

Monitor Name: SyncMaster T220/T220G,SyncMaster Magic T220/T220G(Digital)

Monitor Model: SyncMaster

Monitor Id: SAM03E5

Native Mode: 1680 x 1050(p) (59.883Hz)

Output Type: DVI

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3186 (English)

Driver Version: 9.18.10.3186

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread

Driver Attributes: Final Retail

Driver Date/Size: 8/11/2013 15:26:26, 8645120 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-817F-3EA5BBC2C435}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x85341043

Revision ID: 0x0006

Driver Strong Name: oem8.inf:5f63e534dd898f5e:iHSWD_w8:9.18.10.3186:pci\ven_8086&dev_0412

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2...

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Beginner
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Further help not available at Intel?

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Employee
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Hello jeroompje,

Based on your dxdiag report you are using another driver version not from Intel®. Please try this driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207...

In case that issue persists, I recommend you updating the Bios in your motherboard.

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Beginner
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with your advised driver and latest bios of motherboard problem still exists.

btw, i'm an it pro, not an end-user.

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Employee
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Hi jeroompje,

I have tested the driver from our side using different systems with a graphics controller HD 4600 and I was not able to replicate the issue. At this point, I recommend you trying with a fresh installation of the operating system and also testing another processor with the same graphics controller.

We came up with a new driver last week and I am not sure if you have tried. Just in case here you have the link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%208... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%208...

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Beginner
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I also have massive screen-tearing from my new 4670K (Asus Z87-PRO mobo) with Windows 7 x64.

I use VGA to my main monitor and DVI to my TV. Then I duplicate the screens and see lots of screan-tearing when I use full sreen video (Netflix, Youtube, Windows Media Player Classic).

If I only use the TV there is no screan-tearing.

I've the latest BIOS. Tried the driver version on Asus website, the latest version Kevin links to above and I've run out of ideas. if there are anymore info I can give you please tell me.

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Beginner
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Kevin,

i did a clean install of windows 8 with intel graphics driver 9.18.10.3257

same results.

i'm using the intel i7-4770k proc.

not able to test on other haswell procs.

the issue is windows related and not haswell or intel specific:

- it occurs with windows 7 and 8

- with haswell, sandybridge and older chipsets/cpu's

- it occurs with build-in intel video graphics and discrete ati video boards.

in all those instances the issue is with 2 displays in clone-mode: monitor connected on vga or dvi and tv connected by hdmi.

when not in clone-mode, the issue disappears...

Kevin,

how to tackle it definitive?

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Employee
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Hi jeroompje & Isak,

I would like just to confirm with you if you have tested a different monitor?

Let me Know.

Isak, can you also post your dxdiag report here and if possible your graphics report?

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Beginner
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I have not tried with a different TV.

This works with AMD graphics card:

Monitor+TV in clone mode

TV in single mode

Monitor in single mode

This also works with Intel 4600:

TV in single mode

Monitor in single mode

This doesn't work with Intel 4600:

Monitor (VGA)+TV (DVI) in clone mode.

The TV can't possibly be the problem here.. I'll try extended/dual desktop when I get home. I haven't tried that yet.. And no, my AMD graphics card hasn't been installed in setup (new mobo and cpu).

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Beginner
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Kevin,

Yes i tested with another monitor and problem is the same.

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Beginner
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Isak,

Which amd graphics card are you referring to?

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Employee
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Hi Guys,

I will try to replicate this issue and I will be back with more information.

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Beginner
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The tearing is so obvious in my case:

it is already happening while moving a windows explorer window around...

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Beginner
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The AMD graphic card I am referring to is just the card I had before I had this cpu+mobo combo. I was just trying to point out that the TV is not the problem here..

If I use extended mode everything is perfect. It's just clone. And I got a longer cable for my mouse and can confirm that it's not just full screen video. It's always there. A browser window that I move around with the mouse for example.

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Beginner
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Think i solved the problem!

After installation my television is the primary screen and the monitor is the secundary screen.

After making the monitor the primary screen in the clone setup, the tearing has gone!

i'm running driver 9.18.10.3257

I will keep testing of course..

cheers,

Jerome.

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Employee
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Thanks for the feedback. At this point I am stalling the OS and I will try it soon… Keep us posted.

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Beginner
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I can confirm what jeroompje is saying.

It's only the secondary display in clone mode that's having these problems. If the monitor i secondary then it has tearing.

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Employee
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Hi all,

I have tested the DQ87PG board from my side using a processor with HD 4600 and I was not able to replicate the issue. I tested on clone, extended and single display but everything was working fine for me. You can check the files attached which are the dxdiag and the graphics report.

At this point, I recommend you updating the bios on your computer and installing the monitor drivers.

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