Display Scaling option not working

[BhavishyaSagar]

Recently i have encountered issue of my display not having strech scaling, even though i have enabled it from intel graphics command centre, i remembered once doing the streched display on the same laptop, but now if i want streched resoltion on any game or for normal use, i cant have it, how to pls pls fix this issue..

Laptop Specs :-

mentioned in the files attached...

[RandyT_Intel]

Hi @BhavishyaSagar,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you recently updated your Intel Graphics Command Center or any other related drivers? as per checking you are using Intel Graphics Software based on the screenshot you provided.
• Are you using an external monitor, or is this issue occurring on your laptop's built-in display?( if yes please provide the models)
• Have you checked the display settings in Windows (or your operating system) to ensure they are configured correctly for stretch scaling?
• Have you recently changed any hardware components or connections that might affect display settings?
• Is your laptop connected to any docking stations or adapters that might interfere with display scaling?
• Have you tried uninstalling and reinstalling the Intel Graphics Software?
• Have you attempted to roll back to a previous version of the graphics driver where stretch scaling was working?

Note Custom scaling is not available for Built-in Screens of Laptops. The remaining scaling options (Centered, Stretched, and Maintain Aspect Ratio) will be revealed when a screen resolution different than the maximum supported resolution or recommended for the selected display is selected.

Scale Options Are No Longer Available After Updating the Intel®...

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[BhavishyaSagar]

if you could tell me which version to degrade intel graphics software or command centre or my drivers, that would help the most

[BhavishyaSagar]

Thank you sir for consideration :-

As for SSU, i cant download the software, because the page is glitched and clicking download button does nothing

i have recently updated intel iris xe drivers to latest version 32.0.1.6881

im using the built-in laptop display

Laptop model - HP Laptop 15s-fy5xxx

Operating system

Windows 11 Home Single Language 64-bit Version: 26100.3775

Microprocessor

12th Gen Intel(R) Core(TM) i5-1235U

System memory

16 GB

Memory slot 1

8GB Samsung 3200MHz

Memory slot 2

8GB Samsung 3200MHz

System board

8A20 20.22

System BIOS

F.24

Video

Graphic device 1

Intel(R) Iris(R) Xe Graphics

Current resolution

1920 x 1080

Refresh rate

60 Hz

Version

32.0.101.6881 (6-4-2025)

Audio

Device 1

Intel® Smart Sound Technology for Bluetooth® Audio

Status

Enabled

Driver

IntcBTAu.sys

Version

10.29.0.10492

Device 2

Realtek High Definition Audio

Status

Enabled

Driver

RTKVHD64.sys

Version

6.0.9721.1

Device 3

Steam Streaming Microphone

Status

Enabled

Driver

SteamStreamingMicrophone.sys

Version

8.33.15.17

Device 4

Intel® Smart Sound Technology for Digital Microphones

Status

Enabled

Driver

IntcDMic.sys

Version

10.29.0.10492

Device 5

Steam Streaming Speakers

Status

Enabled

Driver

SteamStreamingSpeakers.sys

Version

17.56.13.764

No, i have not changed any hardware of software configurations on my laptop

yes i have attempted to roll back my graphics driver to see if the issue is solved, but the issue continues, and i really dont remember the version of the graphics drivers in which i have chnaged my display to STRECHED RESOLUTION. Also, i have tried uninstalling the graphics driver and renstalling but no luck,, really cant download ssu spftware because of the glitch..

As for why i was trying to have a streched resolution, i wanna play microsoft flight simulator 2020, and changing resolution to lower, like 1280 by 720 helped me getting some fps, but switching back to game from menu, or any other app, i can see the samll screena dn black bars aside...

[RandyT_Intel]

Hi @BhavishyaSagar,

This depends on which software you want to use. If you recently remember which software you were using to stretch the scaling, I assume it is Intel Graphics Command Center. However, since the latest driver contains the latest Intel Graphics software, it is recommended to use this as it is being implemented as a substitute for Intel Graphics Command Center, which has limited support.

Since you do not remember the previous driver you had, we need to isolate the issue by testing the previous or older drivers available in the download center and test the features you recently used. I have sent you an email privately to discuss the next best action. Please check your email.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @BhavishyaSagar,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @BhavishyaSagar,

Since I haven't heard back from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you are welcome to submit a new ticket if you need further assistance in the future.

Regarding your primary concern about the inability to achieve stretched resolution, I wanted to provide you with some resources that might help:

• The Stretched Resolution Setting Isn't Working in Games: This article provides troubleshooting steps for resolving issues with stretched resolution settings in gaming applications.
• Scale Options Are No Longer Available After Updating the Intel® Graphics Command Center: This resource addresses common issues related to scaling options disappearing after updates.
• Scaling Options in the Intel® Graphics Command Center: This article offers guidance on how to access and adjust scaling options within the Intel® Graphics Command Center.

Additionally, I suggest trying our Intel Graphics Command Center (IGCC) beta version, which is available for download from the Microsoft Store. This version may offer improvements that resolve the stretching issue you are experiencing. You can download it using the following link: IGCC Beta Download.

Regards,  

Randy T.  

Intel Customer Support Technician