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Hi,
i am getting the error quite frequently and my screen goes black. Today i got this error continuously for about 5 mins- error, black screen, error, black screen etc.
''display driver intel hd graphics drivers for windows 8(R) stopped responding and has successfully recovered.
this is so annoying.
in my device manager everythings seems to be fine.
attached is my dxbiag.
how can i fix it?
Link Copied
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In order to isolate this issue, please be sure to fill out this information as complete as possible.
http://https://communities.intel.com/thread/77761?start=0&tstart=0 http://https://communities.intel.com/thread/77761?start=0&tstart=0
Allan.
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hi,
the link doesnt work.
can u pls resend or is there another way?
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Please try this link:
/thread/77761?start=0&tstart=0 https://communities.intel.com/thread/77761?start=0&tstart=0
It is currently working.
Allan.
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Were you able to fill out the sticky form?
Just try this link to get the sticky /thread/77761?start=0&tstart=0 https://communities.intel.com/thread/77761?start=0&tstart=0
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hi Allan,
where can i attached the form together with the other info needed?
thanks.
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Just copy and paste the form to the thread and fill out the information.
Allan.
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Category Questions Answers (N/A if not applicable)
Provide a detailed description of
the issue
Description
''display driver intel hd graphics drivers for windows 8(R) stopped responding and has successfully recovered.
Does it fail every single time, or
only sometimes?
If you can offer a % rate please
do.
Sometimes but last time the problem went on continuesly for about 5 mins showing black screen and erro
Hardware (HW)
Brand and Model of the system. Intel R HD Graphics 520
Hybrid or switchable graphics
system?
ie Does it have AMD or NV
graphics too? have no idea
Make and model of any Displays
that are used to see the issue(see
note2 below).
LFP = Local Flat Panel (Laptop
panel)
Attached
1
Default level information for reporting...
Software (SW)
Configurations
EFP = External Flat Panel
(Monitor you plug in)
How much memory [RAM] in the
system (see note2 below). 8GB
Provide any other hardware
needed to replicate the issue.
ie: Cables&brand, cable type [vga,
hdmi, DP, etc], dock, dongles/
adapters, etc
Hardware Stepping (see note1
below). Attached
Operating System version (see
note2 below). Windows 7 professional
VBIOS (video BIOS) version. This
can be found in "information page"
of CUI (right click on Desktop and
select "Graphics Properties". 1033.0
Graphics Driver version; for both
integrated Intel and 3rd party
vendors (see note2 below).
Attached
SW or Apps version used to
replicate the issue.
Single display, clone, or extended
(see note2 below). Attached
Display resolution & refresh rate
setting of each display (see note2
below). Attached
AC or DC mode, i.e. is power cable
plugged in or not? Both
How to repro Please provide steps to replicate
the issue. These steps are very
crucial to finding the root cause
and fix.
A screenshot to illustrate the
issue is a huge plus. A video of the
failure is even better! Attach to the
post or provide the YouTube link. there are no steps to replicate teh error. as im using my laptop i just get the error
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<?xml version="1.0"?>
-
1.2.0.57
04/18/2016
00:00:26.3580000
-
-
-
http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"/>
...
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------------------
System Information
------------------
Time of this report: 4/18/2016, 09:55:38
Machine name: NELLI-HP
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.160211-0600)
Language: Greek (Regional Setting: Greek)
System Manufacturer: HP
System Model: HP ProBook 440 G3
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 5648MB used, 10528MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 520
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_8100103C&REV_07
Display Memory: 1824 MB
Dedicated Memory: 192 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO1B3D
Native Mode: 1920 x 1080(p) (60.056Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0015.4279 (English)
Driver Version: 10.18.15.4279
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 9/9/2015 15:33:26, 35975320 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-5A56-11CF-3B63-0FA1BAC2C735}
Vendor ID: 0x8086
Device ID: 0x1916
SubSys ID: 0x8100103C
Revision ID: 0x0007
Driver Strong Name: oem50.inf:IntelGfx.NTamd64.6.1:iSKLD_w7:10.18.15.4279:pci\ven_8086&dev_1916&subsys_8100103c
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75D...
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I have installed beta driver version 4404 on Intel® HD Graphics 520, so far, it has been wiorking without any issues.
See steps here:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
Driver 4404: https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520-for-6th-Generation-Intel-Core-Processors https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520-for-6th-Generation-Intel-Core-Processors
Allan.
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At this stage, I understand Intel is currently working on new drivers that may address this issue.
Please keep on checking our download center site for future drivers.
Allan.
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Please try the following driver version 4444
https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
Let me know your findings after installing the latest driver.
Allan.
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hi,
i will try installing this and see if it works. but i will update to windows 10 before that. if problem persists i will let uknow. thanks.
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