I have purchased a new laptop - windows 10 clean install - and when using Adobe Photoshop elements 14 the error message above regularly comes up - black screen for a few moments and then it recovers and then it happens again.
I have contacted the manufacturer of the laptop and they did a new Windows 10 re-install via remote and this hasn't resolved the problem. I don't expect this to happen on a new laptop and it appears that other people are having the same problem. The manufacturer suggested that it may be a faulty problem with the hardware although I feel that this is still a driver problem.
Processor is Intel i7 6700HQ with 12GB Ram
I would appreciate your help as, if I need to return the laptop, I need to know within a couple of weeks.
Many thanks
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Hello
After receiving a message to download a new driver for the HD Graphics display adaptor - it states that the signature is invalid. should I still install it? I did download it yesterday as a beta version - has this now been updated to a confirmed fix and should I use the beta version.
Thanks
Jenny
Hello zappylady,
Thank you for joining the Intel communities.
In this case, you can update the driver to the Beta version, you can download it here:
https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?v=t
Please be aware that Intel provides generic versions of drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.
If the driver does not install, you can try forcing it, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &...
Note: Once you install the "generic" driver you will overwrite any customizations your system manufacturer made to the driver specific for your system model.
Best wishes,
Ivan
I have just sent an email to your email although I am now adding it here.
I have checked and now have driver version 20.19.15.4404 installed.
Tonight I have been using Adobe Editor and after about 1 hour the same thing happened again. Black screen and the notification Display Adaptor has stopped working and recovered and then a second notification stating the same. The black screen lasted longer than last time although it then recovered for another 15 minutes and then it happened again.
Do you think that this is faulty component or could it still be a driver issue?
Many thanks
Jenny
Hi
Please can you advise me as to how I can attach the other files for your information. Where is the paperclip?
Many thanks
Jenny
Bryce@Intel 06-Oct-2015 12:07
Hi All,
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Hi,
There is a new driver available that you can try, you can download it here:
https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25948/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
If the problem persists try the https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 Beta Driver.
Please let me know if that works for you.
Thanks,
Ivan
Please test the following driver to download the latest video drivers for your graphics controller. Let me know your findings.
https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345
