Display refresh rate

[Srezon]

HI, i use Intel Arc B580. and i have -"ds d5022f2 2p2 ips 100hz"  Monitor.

and i use the packed hdmi cable that came with the Monitor. previously when i used AMD vega 8 Graphics(5700g) its was good 100Hz i was receiving. When i Purchased Arc B580. i am getting 75Hz. and its been 4 Months. after the latest update of intel (9/19/2025). today i have notices i am getting 100Hz... its was awsome untill in night 8 pm when i again checked my refresh rate it again became 75 Hz...

I am getting very dissapointing experience from intel. Please help me Team.

[RandyT_Intel]

Hi @Srezon,

Thank you for posting in the community. To further assist you and investigate the issue, please provide the following details so I can help isolate the problem:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you tried performing a clean installation of the graphics driver using DDU, and then updating to the latest version 32.0.101.8132 (WHQL Certified)?
• Have you tried different HDMI ports on both your monitor and GPU?
• Can you reproduce this behavior consistently? Does it always drop at specific times or after certain actions?

You mentioned that the display was working at 100Hz after the 9/19 update, but later dropped to 75Hz around 8 PM. To help identify what might have caused the change, could you clarify what happened between those times?

Specifically:

• Did you restart the PC?
• Did you put it to sleep or wake it up?
• Did you launch any specific games or applications?
• Did you change any display settings?

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Srezon,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Srezon,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician