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Driver for Intel Hd 3000 shows older version after an update

LONei
Beginner
‎12-12-2013 09:54 AM
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I'm trying to update my Intel HD Grapics driver from 8.830.6.1000 to 15.28.20.64.3347. I found the drivers from this site and tried to download and install them and had no issues, but for some reason after i restart it still shows the older version listed in the device manager. Ive tried installing it 3 times now and the result has been the same. the Comp is a hp Pavilion Dv7 laptop. Intel Core i7-2630QM Processor with Radeon 6770m graphics card

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LONei
Beginner
‎12-12-2013 11:35 AM
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Is there some sort of cleaning that has to be done or uninstalling of the older driver? I'm sorry if this is a really basic question, im not very good at things like these and worry ill ruin the laptop if screw something due to inexperience.

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Allan_J_Intel1
Employee
‎12-13-2013 07:27 AM
1,571 Views
In response to LONei

Hi Rucion,

Please reply back with information of the graphics report and DirectX diagnostic report.

See below about how to get the graphics report:

http://www.intel.com/support/graphics/sb/cs-009476.htm http://www.intel.com/support/graphics/sb/cs-009476.htm

In order to get DirectX report, please follow next steps:

Click Start, click Run, type dxdiag in the Open box, and then click OK. Save all information...

Allan

In response to LONei
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LONei
Beginner
‎12-13-2013 10:19 AM
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In response to Allan_J_Intel1

OK so here is the DXdiag:

------------------

System Information

------------------

Time of this report: 12/13/2013, 12:17:28

Machine name: LOUIS-HP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv7 Notebook PC

BIOS: InsydeH2O Version 03.60.48F.1B

Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz

Memory: 8192MB RAM

Available OS Memory: 8140MB RAM

Page File: 3087MB used, 13190MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) HD Graphics

Manufacturer: ATI Technologies Inc.

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_165A103C&REV_09

Display Memory: 786 MB

Dedicated Memory: 1068 MB

Shared Memory: 3813 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO139E

Native Mode: 1600 x 900(p) (60.123Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2291 (English)

Driver Version: 8.830.6.1000

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 1/27/2011 11:57:14, 7470080 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-A277-5036B7C2C535}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x165A103C

Revision ID: 0x0009

Driver Strong Name: oem8.inf:ATI.Mfg.NTamd64.6.1:iSNBM1ML_PROXY:8.830.6.1000:pci\ven_8086&dev_0116&subsys_165a103c

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoPr...

In response to Allan_J_Intel1
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LONei
Beginner
‎12-13-2013 10:21 AM
1,571 Views
In response to Allan_J_Intel1

And now the other The Graphics Report:

Intel(R) HD Graphics 3000

Report Date: 12/13/2013

Report Time[hr:mm:ss]: 12:15:24

Driver Version: 8.15.10.2291

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 8139 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 786 MB

Graphics Memory in Use: 141 MB

Processor: Intel64 Family 6 Model 42 Stepping 7

Processor Speed: 1995 MHz

Vendor ID: 8086

Device ID: 0116

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 3000

Video BIOS: 2104.0

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 14.96 inches

Vertical: 08.27 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF 9E 13 00 00 00 00

01 13 01 03 80 26 15 78 0A C4 95 9E 57 53 92 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 1C 2A 40 6E 61 84 0C 30 30 20

36 00 7E D6 10 00 00 18 00 00 00 0F 00 00 00 00

00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

00 42 31 37 33 52 57 30 31 20 56 33 20 0A 00 24

* Other names and brands are the property of their respective owners. *

In response to Allan_J_Intel1
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Allan_J_Intel1
Employee
‎12-16-2013 06:50 AM
1,571 Views

Hi Rucion,

 

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Download the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

If you still have same problem after installing the driver manually, your computer requires customized drivers from your computer manufacturer.

Allan

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LONei
Beginner
‎12-16-2013 01:28 PM
1,571 Views
In response to Allan_J_Intel1

So i did the manual install and that seemed to work, now the 6770 card is coming up with error code 43. Thanks for the help updating the intel chip, ill have to take it to radeon for an update for this now i'd take it?

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