Driver issues 32.0.101.6557 or 32.0.101.6559, Laggy PC and videos

[R915]

 When i installed 32.0.101.6557 Power director 2024 and Wallpapers Engine became really slow and laggy. Wallpaper engine took awhile to loan a video wallpaper. Felt like my Win 11 has slowed down a lot. Exported video became bit blurry/pixelated with power director. Had to install old one again. I tried the new driver 32.0.101.6559 again when WHQL version was up  but I'm facing those same issues again. My PC has slowed down a lot. Opening a video is taking a lot of time. So, this update 32.0.101.6559 is a complete mess. Hopefully you guys are going to fix it soon. Note: I always clean install intel drivers

My Spec:

[DeancR_Intel]

Hi R915,

Thank you for posting in the Community.

I would like to ask the following:

What is the exact graphics driver version that worked normally on your system?

Any error codes or yellow bangs in the Device Manager?

How about DDU? Have you tried doing this to the driver? You may follow the steps here How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Best Regards,

Dean R.

Intel Customer Support Technician

[R915]

Sorry for the late reply. Didn't notice the mail. Anyways, No there's error codes or yellow bangs in the Device Manager. Every other drivers since Jun-24 worked for me until 32.0.101.6557. I owned this card since Jun-24. Drivers before 32.0.101.6557 works normally.

[DeancR_Intel]

Hi R915,

I hope you're doing well. I wanted to follow up on my previous message about your inquiry. Have you had a chance to review it? If you have any questions or need further information, please don't hesitate to reach out.

Best Regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi R915,

I appreciate your effort for providing this, I will look further into this internally and get back to you once I have the necessary information. 

Best Regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel · Accepted solution]

Hi R915,

Thank you for patiently waiting. Could you please download and install this driver (32.0.101.6632) ? Once you've done that, let us know if the issue persists.

Here's the link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Best Regards,

Dean R.

Intel Customer Support Technician

[R915]

Yeah. It fixed those issues. Thanks

[DeancR_Intel]

Hi R915,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best Regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi R915,

I'm really glad to hear that the issue has been resolved! If everything is working well now, I'll go ahead and close this thread. If you need any more help or have questions in the future, please don't hesitate to reach out. Your satisfaction is important to me, and I'm here to assist whenever you need it.

Best Regards,

Dean R.

Intel Customer Support Technician