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Driver support assistant continually tells me that there is a driver update when mine is newer!

six-h
New Contributor I
9,432 Views

I'm running an NUC Kit NUC6i5SYH Intel Core i5-6260U Barebone PC which i built in 2016.

I was persuaded by folks wiser than me, to install the Driver Support Assistant, and all has been well since.

However these last few weeks it constantly tells me there is a Graphics driver update to install, and upon attempting to install it, the machine tells me it is older than the one already installed!

 

Why does this keep happening?

How can I stop it?

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23 Replies
six-h
New Contributor I
1,074 Views

Somewhat pedantic as it seems, my currently installed driver is newer than that recommended by DSA, and since I can see no detriment in performance, I propose to stick with the Newer Driver!

I have no idea which drivers are installed by whom (You or Microsoft)

My machine however is, and has always been, set to never receive Driver updates from Microsoft, so I've just checked to see that they have not been up to anything mischievous!Settings re- driver updates for my machine.JPG

 

Thus assured, I checked the installed drivers:-

 

Installed Intel updates.JPG

 

These must only have been directly installed by Intel, via the DSA since the above shows that Microsoft installation is disabled.

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Jean_Intel
Employee
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Hello six-h,


I understand that you would continue using the Newer Driver. However, as the driver is not recommended for your system, the Intel® DSA would continue to advise you to install driver 25.20.100.6519. It is not an issue with the program. It is the expected behavior.


Also, you must know that your Intel® NUC NUC6i5SYB is now discontinued. Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members jump in and help. You may also find the Discontinued Products (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful in addressing your request. Thank you for understanding.


You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued." https://ark.intel.com/ 


As it is the expected behavior of the program, I will close this thread now. Please, this thread will no longer be monitored by Intel. Thanks for your understanding.


Best regards, 

Jean O.  

Intel Customer Support Technician


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six-h
New Contributor I
1,060 Views

@Jean_Intel  Thanks for wasting several hours of my time in the guide of "Assistance"

unimpressed.

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