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DUbac
Beginner
483 Views

Driver update doesn't solve UHD 630 graphics problem, please support

Any attached monitor is not being recognized via HDMI, checked cables and monitor and both are working on other machines. Monitor also not recognized via displayport connection. No signal is received from laptop. Updated all drivers, intel driver support assistant says all is ok, still not able to use external monitor. What could solve this ?

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8 Replies
AlHill
Super User
108 Views

What is your processor model number?

What is your device/motherboard model number?

Is this a laptop or desktop?

What version of Windows 10 are you running? 1903?

Has your device/motherboard bios been updated?

 

Even though you have checked your hdmi cables, use [another] quality cable.

 

Doc

 

DUbac
Beginner
108 Views

Hi, thanks for the reply.

It's a laptop with:

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 MHz

BIOS-versie/datum INSYDE Corp. 1.07.08, 7-5-2019

Windows 10 Home 1903

Notebook P95_96_97Ex,Rx Not Applicable

Serial number (motherboard): Not Applicable

 

I've not updated Bios or other stuff except Videodrivers.

 

HDMI port doesnt work, Display port doesn't work

 

 

AlHill
Super User
108 Views

Then, return it to the manufacturer for replacement or refund.

 

Doc

 

DUbac
Beginner
108 Views

What of the details provided brings you to that conclusion ?

AlHill
Super User
108 Views

If neither HDMI or DP works, you could have a hardware problem.

 

And, it is a laptop, which means you need to contact the laptop manufacturer for support.

 

Doc

 

DUbac
Beginner
108 Views

Just to be precise, it's not 'display port' but 'mini displayport' that is also not functioning.

AlHill
Super User
108 Views

If none of those ports are functioning, your need to contact the laptop manufacturer.

 

Doc

 

AlHill
Super User
108 Views

I just noticed that your device is a laptop. You should use the drivers provided by your laptop manufacturer, and NOT the Intel generic drivers.

Your laptop manufacturer likely provides a driver update tool, which you should use.

 

On laptops, there is often a function key setting to turn on and off the external display. You should check for this.

 

And, your laptop manufacturer is responsible for your support and warranty. Contact the laptop manufacturer for further assistance.

 

Doc

 

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