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Beginner
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Driver won't update

I am trying to download Autodesk Mudbox 2015 but keep getting an error message that says "Mudbox does not run on early generations of Intel HD Graphics."

So I then downloaded Intel Driver Update Utility. It detected that I did need an update for "Intel Chipset Device Software".

I download and install, and the dialog box says the installation is successful. BUT as soon as I close the box, the "Status" on the original box changes from "Installing" to "Failed". Then there is no record of a download or install at the top of the box, even though I now have 10 copies in my Downloads folder.

I'm including snapshots below.

Download that the utility says my system needs:

Dialog box that says it was successfully updated:

Original box that then says "Failed", has no record on the top bar of a download or install:

I hope I'm not missing something really stupid here. If anyone can help, I would appreciate it.

 

Rachel
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3 Replies
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Employee
6 Views

Re: Driver won't update

The Chipset device software appears to fail because your computer already have proper chipset drivers for your computer chipset.

Version 10.0.24 will install properly if you re-install the operating system from scratch.

If you are still trying to install any video driver, please provide the graphics controller model and the operating system version:

http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller

Allan.

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Beginner
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Re: Driver won't update

I have a Intel HD Graphics 300.

If I re-install Version 10.0.24 from scratch, will my program be able to work? Or is the 300 too early of a generation itself, and won't work at all?

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Employee
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Re: Driver won't update

The Intel® HD Graphics 3000 is the graphics controller, this is the second generation graphics.

The version 10.0.24 is the driver for your computer chipset.

If you are looking for graphics drivers, there is a different URL to download the driver: File name: https://downloadcenter.intel.com/downloads/eula/24696/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-6... win64_152823.exe

Allan.

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