Drivers version 30.0.101.1340

[Mr_Honk_Homk]

Hi i am trying to download the Intel graphic windows DCH drivers version 30.0.101.1340, but i can't seem to find it, I checked Intel® Driver & Support Assistant and downloaded it but it just keeps showing errors trying to scan, then i tired  HP support to see if i can find Version 30.0.0.1 for my HP Laptop 15(-dy2091wm). No luck and quite frankly I'm feeling low as i wanted to play a game i bought today! (A bumpy ride for those wondering)

[Raymund_Intel]

Thank you for contacting Intel Support. I understand how frustrating it can be to experience difficulties installing the required graphics driver, especially when it is preventing you from enjoying a recently purchased game. I’ll do my best to assist you with this concern.

To help us further investigate and provide the most accurate guidance, could you please share the following information:

• May I know the name and version of the game you are trying to play?
• Would it be possible to provide screenshots of the error messages you are encountering when using the Intel® Driver & Support Assistant (IDSA)?
• May I confirm if you have already contacted HP support to ask assistance, your laptop’s OEM (Original Equipment Manufacturer), prior to reaching out to Intel?
• To better understand your system specifications, please run the Intel® System Support Utility (SSU) and send us the generated report.

You may download the Intel SSU from the link below:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Here’s a quick guide on using the Intel SSU:

1. Download and launch SSU.exe
2. Check the box for “Everything”
3. Click “Scan”
4. Once the scan is complete, click “Next”
5. Click “Save”
6. Please send the saved file to us in your reply

Please note that since this is an OEM (Original Equipment Manufacturer) device, our support may be limited due to OEM‑specific technologies, settings, customizations, drivers, and features installed by the manufacturer. However, I will do my best to assist you within our scope of support.

This information will greatly help us in diagnosing and addressing the issue. If you encounter any challenges while gathering the details or have additional questions, please feel free to let us know.

[Mr_Honk_Homk]

Thank you!

1. the game is "A Bumpy Ride" and i currently have the May first Build (same day it published).
2. (image below) game still can run, but once i Run the game past the menu i get this (second image below)

3. I have not had time to get in contact with HP support due to schoolwork getting busy
4. Here's the scan file!

[Raymund_Intel]

Thank you for your response and for providing the additional details, screenshots, and SSU report. We understand how frustrating this situation can be, especially after purchasing a new game.

After reviewing your system information, we would like to clarify that A Bumpy Ride is unfortunately not compatible with your laptop. Your system is using Intel® UHD Graphics (integrated graphics), which does not meet the game’s minimum graphics requirements.

The game requires the following:

• Graphics: Dedicated graphics card with DirectX 12 capability

Additional notes from the game’s requirements:

• Intel integrated graphics are not supported
• The game is built on Unreal Engine 5, which requires features and performance only available on dedicated graphics cards

While the game may launch and display the menu, entering gameplay places significantly higher demand on the graphics hardware. Because laptops with integrated graphics cannot meet these requirements, this results in the driver warning and Unreal Engine GPU crash you are experiencing.

For reference, you may review the game’s system requirements using the link below:

https://www.google.com/search?q=A+Bumpy+Ride+system+specification+&sca_esv=10decd1eceb7e98c&rlz=1C1GCCA_enMY1164MY1164&biw=1707&bih=710&ei=DRv9ac1Hk7Lj4Q-Y9JnxAQ&ved=0ahUKEwiNgo2wpaiUAxUT2TgGHRh6Jh4Q4dUDCBE&uact=5&oq=A+Bumpy+Ride+system+specification+&gs_lp=Egxnd3Mtd2l6LXNlcnAiIkEgQnVtcHkgUmlkZSBzeXN0ZW0gc3BlY2lmaWNhdGlvbiAyBRAhGKABMgUQIRigATIFECEY...

To play this game reliably, a system equipped with a dedicated DirectX 12‑capable graphics card is required. Given the hardware limitations, you may wish to contact the game’s store or publisher to inquire about a refund due to hardware incompatibility.

We appreciate your understanding and patience. If you have any further questions or need assistance reviewing compatible system requirements, please feel free to contact us again.

Best regards,

Raymund P.

Intel Customer Support Technician