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Dual Screen BSOD boot on windows 10

idata
従業員
2,789件の閲覧回数

Hoping someone can help with the frustrating problem I am currently having with my machine. Recently upgraded to Windows 10 Enterprise and since upgrading seem to be having a BSOD issue on boot. My current setup is a Lenovo E63z with a Dual Screen attached via the built in HDMI port. When the machine boots with the dual screen connected the device will blue screen with an error message saying VIDEO_TDR_FAILURE (igdkmd64.sys).

 

To get the device to boot I have to unplug the dual screen, logon then reconnect and it works fine, as soon as the device is restarted I am hit with the same process over again. Currently got the newest drivers available on the intel website installed (20.19.15.4501) I have also attached the Hardware ID's from within Device Manager

Anyone else experienced this and have any resolution on how to fix it?

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idata
従業員
1,555件の閲覧回数

I see you are currently running a BayTrail graphics controller Intel® HD graphics. The latest graphics drivers supported for your controller is version 4425, this is the same graphics drivers for Intel® 3rd generation processor.

 

Please test this https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=97499 drivers

 

 

Allan.
idata
従業員
1,555件の閲覧回数

Tried to install them drivers but no luck,says my system doesnt meet the minimum requirements so obviously are not the correct drivers for my machine

idata
従業員
1,555件の閲覧回数

The driver I have posted on my previous post is the correct driver for your graphics controller.

 

You could try to install the driver manually.

 

Please download the zip driver https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=97499 version 4425 and follow instructions below

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10

 

 

Allan.

 

idata
従業員
1,555件の閲覧回数

Were you able to install driver version 4425 manually?

 

 

Allan.
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