Error: Display driver stopped responding and has recovered

[KKevi5]

I have just bought a laptop (Thinkpad yoga 460) a few weeks ago and this problem has bothered me til now. I have taken for repair and they said no hardware issues were found, and they updated the BIOS for me.

I've had this message saying "display driver stopped responding and has recovered" and the screen started flickering or turned black for a few seconds. I have been looking for and tried many solutions (from Lenovo Forum, Microsoft Support Site, Youtube, and Intel) as listed below:

1. uninstall and update the drive from Intel (even the beta driver provided by Intel 20.19.15.4463), which was the latest driver from Intel
2. Uninstall and update the drive from Lenovo Support Site
3. Set TdrDelay to value 8.
4. reset the whole pc
5. update the BIOS.

However, all methods above failed. Could you please suggest a method to solve this critical issue?

Enclosed please find all required info. as attached below.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Screen turning on and off ( flickering ) and the error message "Display Driver stopped responding and has recovered" appeared

Does it fail every single time, or only sometimes?

If you can offer a % rate please do.

Yes it is happening 90% of the time.

Hardware (HW)

Brand and Model of the system.

Lenovo Thinkpad Yoga 460

Intel Core i5-62-6200

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Intel HD 520

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

LFP ( Local Flat Panel )

How much memory [RAM] in the system (see note2 below).

8 Gb

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[idata]

Hi KevinPo,

In regards to all troubleshooting you had done, and checking that neither manufacture's or Intel's driver works as they should, I would suggest you contact directly Lenovo to process a replacement. http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-Yoga-460?tabName=Contact&linkTrack=Mast:SubNav:Support:Contact%20Us|Contact%20Us http://support.lenovo.com/us/en/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-Yoga-460?tabName=Contact&linkTrack=Mast:SubNav:Support:Contact%20Us|Contact%20Us Regards,Hellen.

[DRams2]

I am having the same issues as many that I have read. I tried downloading new drivers but mine are up to date. I did download the software to report on my system which is attached.

[idata]

Hi Dramasay,

Please try uninstalling current driver version installed, and use this method;Open the Device Manager.Find the Intel Graphics Driver.Right click Intel Graphics Driver and select Uninstall.Select the check box, and delete the driver software for this device.Reboot the computer after uninstall process has finished. How to manually install an Intel® Graphics Driver in Windows® 10http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html This is our latest graphics version according to your processor: https://downloadcenter.intel.com/download/25978/ https://downloadcenter.intel.com/download/25978/ I couldn't find the model of your system, if the generic driver doesn't help you a recommend you to try the latest provide from you manufacturer. Regards,Hellen.

[DRams2]

Thank you Hellen. Unfortunately that did not resolve my problem but made it worse. Once the driver was automatically reinstalled with the reboot I then updated the driver again to the version that I had and so far the problem has not resurfaced. If it does I will update this post.

Thanks,

Dave

[DRams2]

I spoke too soon, still happening. I will contact HP to see if they can help.

Dave

[DRams2]

Success. New driver version 20.19.15.4463 dated 5/25/2016.

Dave

[idata]

Hi Dramsay,

Thanks for the update, great to know that your system is now working as it should.If you need something else, please let me know. Regards,Hellen.