Error al intentar actualizar Intel HD Graphics 620

[Gusgustavo]

Al intentar actualizar la gráfica Intel Hd graphics 620 descargando los archivos desde su página web me aparece un error en la instalación que adjunto a continuación.

Espero poder recibir ayuda.

Gracias.

[Steven_Intel]

Hello Gusgustavo,

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 

This installation error means that you need to download the latest graphics driver provided by the device manufacturer, which can be downloaded on their website. 

I can help you find the correct driver for you. In order to do so, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.