IDSA bugs (follow up)

[CSolomon]

this is a continuation of the issue from this thread : Re: Intel DSA (bugs?) in latest version (v22.5.33.3) - Intel Communities

I followed the last set of instructions but as before, following the IDSA reinstall only the Logs and Data folders were created under the c:\programdata\intel\dsa directory. I have added the contents of the DSA directory since presumably there are new logs that have been created.

[DeividA_Intel]

Hello CSolomon,  

Thank you for posting on the Intel® communities. I am sorry to know that the issue with the Intel® Driver & Support Assistant (Intel® DSA) continues on your MSI GE73 Raider RGB 8RE.

In this case, I will check if there are any further steps for this issue. As a friendly, the Intel® Driver & Support Assistant (Intel® DSA) developer is working on a fix for this behavior in future releases, however, there is no exact date for this new Intel® Driver & Support Assistant (Intel® DSA) version.

I will let you know as soon as I have any information for you.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[CSolomon]

so, i guess until they finally fix the issue, i should just manually create the directories to bypass the issue (to allow proper function of idsa

[DeividA_Intel]

Hello CSolomon, 

Thank you for your patience. Since you tried the steps recommended and the issue persists, I will need the following to continue the investigation.

Steps as a reference: 

• Run the Intel® Driver & Support Assistant Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
• Check if the DSA directory still exists at C:\ProgramData\Intel\DSA. 
• If it does, delete it, and then install the latest version of Intel® Driver & Support Assistant: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

Please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather an updated report from your system:  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician 

[CSolomon]

i will do so, but it will take a day or two. as windows has decided to update my system to win11 22H2. once the system has finished updataing, I will run the steps outlined above.

[DeividA_Intel]

Hello CSolomon, 

Thanks for your response. I understand that you will need more time due to the unexpected Windows updates. I will be waiting for your response.

Best regards, 

Deivid A.  

Intel Customer Support Technician

[DeividA_Intel]

Hello CSolomon,  

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[CSolomon]

i will follow the steps for uninstall and reinstall tomorrow. i am busy updating drivers still, but will be finished by tomorrow

[DeividA_Intel]

Hello CSolomon, 

I would like to let you know that we have released a new Intel® Driver & Support Assistant version. Please use the uninstaller (https://downloadcenter.intel.com/download/29923/Intel-Driver-Support-Assistant-Uninstaller?v=t) and once all the folders related to the Intel® Driver & Support Assistant are deleted, reinstall the tool (https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html).

Please let me know if this helped you.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello CSolomon,  

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello CSolomon, 

Thanks for your response. I understand that you are busy at the moment, I will wait for your response once you are able to install the latest version of the Intel® Driver & Support Assistant.

Regards,  

Deivid A.  

Intel Customer Support Technician 

[CSolomon]

issue appears to have been solved in the latest version of IDSA. hurray!!

[DeividA_Intel]

Hello CSolomon, 

Thanks for your confirmation. I am glad to know that now the Intel® Driver & Support Assistant (Intel® DSA) is working as expected. I will close this thread, however, you can open a new one in case you need further assistance or you face any new issues with our products.

Best regards, 

Deivid A.  

Intel Customer Support Technician