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22747 Discussions

Error in graphics card

FOXXa
Beginner
1,144 Views

 In the Event Viewer It lists 2 errors. "Intel(R) UHD Graphics 630"

it says like this 

Device PCI\VEN_8086&DEV_3E91&SUBSYS_D0001458&REV_00\3&11583659&0&10 had a problem starting.

I have Scanned with the system utility.

-- Both errors say the same thing.

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4 Replies
LeonWaksman
Super User
1,112 Views

In order to get better information about your system, please download the Intel System Support Utility (SSU). Run the SSU scan (check "Everything") and save the results. The .txt file with the results please attach to your post.

Leon

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RobbieR_Intel
Moderator
1,034 Views

Hello FOXXa,


Thank you for reaching out. Upon checking, you have provided us your SSU Log reports internally, thank you for providing it.


Kindly answer the following questions:


  • Did you make recent changes to the system?
  • What troubleshooting steps has been done?
  • Was this working before?


We look forward to your response!


Best Regards,


Robbie R.

Intel Customer Support Technician


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RobbieR_Intel
Moderator
980 Views

Hello FOXXa,


I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 


Best regards,


Robbie R.

Intel Customer Support Technician


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JeanetteC_Intel
Moderator
948 Views

Hello FOXXa,

 

As I have not heard from you for the past few days, I will proceed in closing this thread. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

 

 

Sincerely,

JeanetteC.

Intel Customer Support Technician


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