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Error log (when trying to install driver 31.0.101.5590)? Can't install new graphics drivers! Help!

Tempz
Novice
1,128 Views

This download installs Intel® Graphics Driver 31.0.101.5590 (WHQL Certified) for Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


Older drivers (on computer) 31.0.101.5186, Intel's 11th Gen CPU (integrated GPU).

 

From error log (when trying to install driver 31.0.101.5590):

 
[4/18]
Operation: Delete "C:\Program Files\Intel\Media Resource\igd11dxva32.dll" file ||
2024/06/23 14:17:16.002|INFO|All operation conditions are satisfied. Running operation. ||
2024/06/23 14:17:16.002|ERROR|Problem with deleting the C:\Program Files\Intel\Media Resource\igd11dxva32.dll file. Reason: Access to the path 'C:\Program Files\Intel\Media Resource\igd11dxva32.dll' is denied.. ||

2024/06/23 14:17:16.002|ERROR|Aborting operation. (last operation fatal failed) ||

 

Full error log:

https://pastebin.com/q6VASyBu

20 Replies
Mike_Intel
Moderator
1,081 Views

Hello Tempz,


Thank you for posting in Intel community Forum.


For us to further check this, please help provide the following details:


  1. What is the complete model of your processor?
  2. Where did you download this driver? Can you share the link?
  3. What is your Operating system?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
1,058 Views

What is the complete model of your processor? Intel Core i7-11700

Where did you download this driver? Can you share the link?

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

What is your Operating system? Windows 10 Home (22H2)

Mike_Intel
Moderator
1,013 Views

Hello Tempz,


Thank you for the quick response.


The latest driver for your Graphics is 31.0.101.5592.

You can download and install it manually from this link:


https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
958 Views

Still I can't update a new drivers (see IntelGFX.log)!

0 Kudos
Mike_Intel
Moderator
882 Views

Hello Tempz,


Thank you for the quick response.


Did you try to run it as Administrator?

What is the error that you encounter? can you share a screenshot of the error?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
859 Views

Did you try to run it as Administrator? Yes

What is the error that you encounter? Look at IntelGFX.log and/or my first post.

can you share a screenshot of the error? See attachment.

0 Kudos
Mike_Intel
Moderator
847 Views

Hello Tempz,


Thank you for the quick response.


I am sorry, can you help translate the error code in the screenshot?

We should have a recommendation for this error if you can help in translating it.


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
818 Views

"x Something went wrong.

The installer failed to install this driver properly. Restart the system
and try again. If the problem persists, contact Intel Customer Support for further assistance.
Installation exit code: 1

Error log

[Close] [Restart Recommended]"

 

And yes, I restarted several times my computer without any help.

0 Kudos
Mike_Intel
Moderator
792 Views

Hello Tempz,

 

Thank you for the quick response.

 

I have 2 links right here that you can follow. Both recommendations is for the error that you encounter.


https://www.intel.com/content/www/us/en/support/articles/000087784/graphics.html

https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html


If you have questions, please let us know. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Mike_Intel
Moderator
662 Views

Hello Tempz,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
640 Views

I found posts on the forum that after installing Microsoft's generic drivers, users were still unable to install Intel graphics drivers.

0 Kudos
Mike_Intel
Moderator
617 Views

Hello Tempz,

 

Thank you for the quick response.

 

Just to clarify, did you try to follow the steps from the 2 links that I shared on my previous post?


If you have questions, please let us know. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
599 Views

I didn't try to install the microsoft graphics driver because some users have had problems with the situation in question. At the moment, the computer is working, and I don't need the latest Intel graphics drivers for e.g. gaming.

0 Kudos
Mike_Intel
Moderator
573 Views

Hello Tempz,

 

Thank you for the quick response.

 

The latest that we have right now is 31.0.101.5594.

Would you like to try this one? If you would like to try this, just don't forget to right click and run it as Administrator. Here is the link.


https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html


If you have questions, please let us know. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
523 Views

I tried to update Intel Graphics Drivers 32.0.101.5762 without any success.

0 Kudos
Mike_Intel
Moderator
268 Views

Hello Tempz,

 

Thank you for the quick response.


Let me ask some questions base on your reply.

 

  1. Are you getting any error message installing 32.0.101.5762?
  2. Where did you download the version 32.0.101.5762
  3. Have you tried to check our last post, we recommended to try the version 31.0.101.5594. Have you also tried this one?


If you have questions, please let us know. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
257 Views

Are you getting any error message installing 32.0.101.5762? Installation exit code: 1
Where did you download the version 32.0.101.5762? https://www.intel.com/content/www/us/en/download/785597/826612/intel-arc-iris-xe-graphics-windows.html
Have you tried to check our last post, we recommended to try the version 31.0.101.5594. Have you also tried this one? Yes.

0 Kudos
Mike_Intel
Moderator
224 Views

Hello Tempz,

 

Thank you for the quick response.


Please help generate the SSU logs of your system. Kindly open the link below for the instructions:


https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


If you have questions, please let us know. Thank you.

 

Best regards,

Michael L.

Intel Customer Support Technician


0 Kudos
Tempz
Novice
169 Views
0 Kudos
Mike_Intel
Moderator
21 Views

Hello Tempz,

 

We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

 

Best regards,

Michael L.

Intel Customer Support Technician


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