Error log (when trying to install driver 31.0.101.5590)? Can't install new graphics drivers! Help!

[Tempz]

This download installs Intel® Graphics Driver 31.0.101.5590 (WHQL Certified) for Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Older drivers (on computer) 31.0.101.5186, Intel's 11th Gen CPU (integrated GPU).

From error log (when trying to install driver 31.0.101.5590):

[4/18]

Operation: Delete "C:\Program Files\Intel\Media Resource\igd11dxva32.dll" file ||

2024/06/23 14:17:16.002|INFO|All operation conditions are satisfied. Running operation. ||

2024/06/23 14:17:16.002|ERROR|Problem with deleting the C:\Program Files\Intel\Media Resource\igd11dxva32.dll file. Reason: Access to the path 'C:\Program Files\Intel\Media Resource\igd11dxva32.dll' is denied.. ||

2024/06/23 14:17:16.002|ERROR|Aborting operation. (last operation fatal failed) ||

Full error log:

https://pastebin.com/q6VASyBu

[Mike_Intel · Accepted solution]

Hello Tempz,

Thank you for patiently waiting for our update.

Kindly try the following steps and check if this will fix the issue:

1. Download the driver version 32.0.101.5762.

2. After the download is complete, create a new folder on your computer to store the driver.

3. Move the downloaded graphics driver file into this new folder.

4. Right-click on the file, choose 'Show more options', and then select '7-zip'. (You may also use a third-party application to zip the file, such as 7-Zip. with a file name: Download 7-Zip 24.07 (2024-06-19) for Windows x64 (64-bit):)

5. Click on 'Extract Here', wait for the extraction process to complete, and then close the window.

6. Open the Device Manager, locate the UHD Graphics 750, and right-click on it.

7. Choose 'Properties', followed by 'Update Driver'.

8. Select 'Browse my computer for drivers' and navigate to the folder where you placed the driver.

9. Confirm your selection, click 'Next', and allow the installation to proceed to completion.

For reference, I would like to share this community link https://community.intel.com/t5/Graphics/Acer-Bifrost-A770-Card-Installation-Failure/m-p/1598957#M131082

There is a video guide in that link that you can follow too.

The steps in this link are applicable to integrated graphics cards as well. Please let us know if this resolves the issue. If the problem persists, we will investigate further.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Tempz,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Tempz]

Problem solved, thanks for your help.

[Mike_Intel]

Hello Tempz,

Thank you for the confirmation and I am glad the the issue is fixed.

Since the issue is fixed, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician