External display not detected

[ay2]

It has been more than 2 weeks my external display keep on showing the long yellow external display not detected error sentence. I've tried to uninstall my display, and when I want to install it back through intel graphic driver installer, it stopped halfway and shows error code 536870330 - "uknown error (0xe0000246)" 

installer end code:1

HELP

[AlfredoS_Intel]

Hi Ay2,

Thank you for creating a thread in Intel Communities.

I can provide you an article to fix the error message that you are getting; however, I need to make sure that it would be applicable to the situation that you are experiencing with your system. Please allow me to ask the following questions:

1. May we know any recent changes on your system that led to this problem? Have you done any updates or reinstalled Windows?

2. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

Looking forward to your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel · Accepted solution]

Hi Ay2,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[ay2]

Sorry for the late reply!

Decided to send my PC for repair. Accept as resolved

[AlfredoS_Intel]

Hi Ay2,

Thank you for your update.

We are glad to know that your issue was resolved when you sent the PC for repair.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great year.

Best Regards,

Alfred S

Intel Customer Support Technician