Hello TheRitrax,
Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.
It is important to mention that our support is only provided in English. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.
We would like to gather the following information to better assist you:
- Is this issue present since day one?
- Is this the original Graphics card installed on your system?
- Is Resizable BAR enabled?
- What steps have you tried to solve this issue?
- When the screen is black, and the mouse and keyboard aren't recognized, do you need to shut down the system as a temporary solution to resume using it?
- Also, we would like to ask for more system information. Please create a system report using the following tools:
- Intel®️ System Support Utility (Intel®️ SSU):
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."
- Intel® Graphics Command Center report:
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.
Best regards,
Jean O.
Intel Customer Support Technician
