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LK2
Beginner
1,901 Views

Forcing GPU 3D/ Video flickering when hovering mouse over it on internet

Hello,

I've had this issue appear to me recently, whenever I watch videos on any streaming site online, whenever I hover my mouse over the video, it flickers, this happens only with certain browsers (e.g. chrome/opera), yet works fine with microsoft edge lets say.

So what I've noticed is, when I hover my mouse over the video it says this on task manager "GPU 0 - 3D" - https://imgur.com/HHmdA8a Imgur: The magic of the Internet if I don't hover my mouse over it, it says "GPU 0 - Video Processing" - https://imgur.com/0pDPhim Imgur: The magic of the Internet

So I've naturally thought of a solution for my own problem, which is to force GPU - 3D, however, the issue is, I don't know how to do it, so, could anyone please help me out with it ?

I'm currently running newest drivers for I7-7700HQ, Windows 10 Pro and using Opera Browser (Tried both hardware acceleration on and off, doesn't help)

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17 Replies
idata
Community Manager
172 Views

Hello Lukask,

 

Thank you for contacting us, I understand that you are having flickering issues in your system.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-I hope to hear from you soon.

 

 

Best regards.

 

Diego S.

 

LK2
Beginner
172 Views

Here you go, I've attached the file it created.

idata
Community Manager
172 Views

Hello Lukask,

 

Thank you for your response.

 

Based to the report that you attached, we noticed that your machine is not running the latest OEM (Lenovo*) Graphics Drivers for Windows® 10.

 

Please go ahead and perform the update to the customized drivers (both Intel® and Nvidia*) for your machine that you can find on the following link under the Display and Video Graphics option:

 

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/legion-series/legion-y520-15ikbm/80... https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/legion-series/legion-y520-15ikbm/80...

 

 

Please do the update and let us know the outcome after that.

 

 

I hope this helps.

 

 

Best regards.

 

Diego S.

 

LK2
Beginner
172 Views

Did not notice that update as it came out just recently. However, I've just installed it and it unfortunately did not fix the issue.

RSzok
Beginner
172 Views

You might also want to try uninstalling the driver completely and then at this point there's two things you can actually do either just updated to the latest driver after you restart first or you can also download all previous versions of the driver and install one by one the first one then update it and so on testing it on each one to see if any of those resolve your issue as well. Good luck

LK2
Beginner
172 Views

I've actually tried doing that before updating, unfortunately the issue has persisted throughout more than one version, also, a lot of them didn't work for whatever reason too, it used to show an error message saying something similar to "your computer manufacturer isn't supporting this version" or something like that.

RSzok
Beginner
172 Views

When does this start? What I mean is can you noticed any kind of flickering or anything that you see as abnormal Maybe during boot or when you enter the BIOS? I'm only asking because I'm wondering if you could be getting interference from when you start the computer. The BIOS is basically the first application the computer knows and it's the first one that initiates the start of all the other ones including windows so again in my mind I'm thinking of two things to try the first one would be get a multi-meter and search for things that aren't grounded and they're manifesting as the flashes of your mouse pointer and the second one would be clear out your bios and then reflash pull out the CR2032 battery hit the jumpers on it and wipe that thing out and reflash with the current and then reinstall the driver again just food for thought.

LK2
Beginner
172 Views

This happens exclusively on browsers only when viewing videos. Just like I specified in my initial message, I noticed flickering and eventually noticed how gpu kept jumping from "video processing" when not hovering over video, to "gpu 3d" when I hover mouse over it, which made me think it was gpu related issue rather than browser for some reason.

LK2
Beginner
172 Views

A little bit more of an update on the newest gpu update that I've installed. Videos tend to freeze now in general, audio keeps going while video freezes and doesn't unfreeze until I f5 the page, probably will have to revert to older drivers.

idata
Community Manager
172 Views

Hello Lukask,

 

Thank you for your response.

 

I understand that after updating to the latest OEM (Lenovo*) Graphics Drivers for Windows® 10the issue is still present.

 

Please let us know if the issue that you are experiencing is the same as the one posted on the following forum: /thread/119093 https://communities.intel.com/thread/119093

 

Let us know so we can try to look for a workaround or a fix for your issue.

 

I hope this helps.

 

Best regards.

 

Diego S.

 

LK2
Beginner
172 Views

Issue is not exactly the same, pc doesn't freeze entirely like that, everything works fine, just videos itself freeze, while audio works fine. Video freezes if I:

 

Alt+tab out of window and come back

 

Change tab in browser and come back to it

 

Fast forward video a bit
idata
Community Manager
172 Views

Hello Lukask

 

Thank you for your response.

 

Please go ahead and test the latest drivers released on 6/5/2018 and let us know the behavior of your machine:

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

As well please make sure that all your Browsers are up to date before updating our drivers.

 

I hope to hear from you soon.

 

Best regards.

 

Diego S.

 

LK2
Beginner
172 Views

Hello,

My browser is up to date, as far as updating drivers to the newest one, I cannot do it. I get this error: https://i.imgur.com/QloiRmc.png https://i.imgur.com/QloiRmc.png

idata
Community Manager
172 Views

Hello Lukask

 

Thank you for your response.

 

Please go ahead please go ahead and perform a manual installation of the latest Intel® Graphics Drivers for your unit Graphic's controller, here's the direct download:

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

Please go ahead and try to update the drivers through a manual installation.

 

You will find all the steps here:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

 

I hope this helps.

 

 

Best regards.

 

Diego S.

 

LK2
Beginner
172 Views

I tried installing it, it automatically jumps to this:https://i.imgur.com/GExZ1GZ.png https://i.imgur.com/GExZ1GZ.png and if I check intel hd graphics info, it says the version is this: https://i.imgur.com/W2dcpGr.png https://i.imgur.com/W2dcpGr.png even though I'm trying to install 24.20.100.6136 from site you've gave me.

idata
Community Manager
172 Views

Hello Lukask

 

Thank you for your response.

 

Please go ahead and try to update the driver as specified through these steps:

 

-Unzip the file to a designated location or folder.

 

-Open Device Manager: For Windows 10 Right-click Windows Start icon

 

-Click Yes when prompted for permission from User Account Control.

 

-Expand the Display adapters section.

 

-Right-click the Intel® graphics entry and select Update Driver Software.

 

-Click Browse my computer for driver software.

 

-Click Let me pick from a list of device drivers on my computer.

 

-Click Have Disk.

 

-Click Browse and select the directory where the driver files are located.

 

-Click OK, and finally click Next. Drivers are now being installed.

 

-Restart your computer.

 

Please let us know the outcome

 

I hope this helps.

 

Best regards.

 

 

Diego S.

 

idata
Community Manager
172 Views

Hello Lukask,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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