Fortnite crashing a lot after the latest drivers

[Cyborg25]

I just downloaded the latest drivers for iris xe(32.0.101.6314) and suddenly Fortnite started crashing a lot, intel please fix. I have tried every fix provided by epic games and none work.

[JedG_Intel]

Hello Cyborg25,

Thank you for posting on Intel Community Forum.

I would like to gather more information for me to address your concern correctly. Please provide the details below.

1. What was the las known working driver version?

2. Have you tried rolling back the driver?

3. When do the issue happen (launching the game, start of the game, mid game)?

4. Are you seeing any error messages after the crash?

5. Is the issue isolated to Fortnite?

6. What are your in game settings when the issue happens?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[Cyborg25]

1. The latest driver before this worked totally fine.
2. Yes i have and they work totally fine but I play other games which require latest drivers to be installed so i can't keep them rooled back.

3. Issue occurs at random moments sometimes while launching the game a bunch of times while playing it and sometimes while in lobby/menu.

4. Yes there are error messages that pop up but they are never specific about anything. This is the error message i get

5. Yes the issue is isolated to fortnite. No other games have given me any such issue after the latest driver update.

6. my in game settings are set to the lowest at 1080p. The game used to run very well on past drivers with constant 60fps, but the performance has hugely dropped after the latest driver update, The fps keeps dropping into 40s and stutters like crazy.

7. That SSu.txt is my SSU report.

Please fix this issue, Its very annoying to play a game like this.

Regards

[JedG_Intel]

Hello Cyborg25,

Thank you for sharing all the information.

I would like you to try the recommendations below and please advise if it will help with your concern.

1. Try to load the default BIOS setting in your system, or update the BIOS

2. Update Windows

3. Check for memory issues

4. Run CPU stress test for Windows - Intel Processor Diagnostic Tool

For reference: Troubleshooting Tips for Random System Crashes

Additionally, we have a newer driver version 101.6252. Could you please try to download and install the newer version then monitor the system to check if the same issue will occur? Here's the download link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Should you encounter the same issue after the recommendations above, let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[Cyborg25]

The latest drivers don't work either and makes the game crash even more.

As for the fixes you have suggested, none of those work.

[JedG_Intel]

Hi Cyborg25,

I appreciate you for trying the recommendations. Since the issue still persists, I'll be conducting a thorough investigation and I'll get back to you as soon as possible.

Thank you for your understanding.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Cyborg25,

I'm following up on the investigation that I'm conducting. To further investigate the root cause of the issue you are experiencing, please help with the additional information below.

• Share and export the Application and System logs from the Event viewer.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Cyborg25,

I'm following up on the additional information that I requested to conduct a further investigation. Please provide this as soon as you're available so we can keep the investigation moving.

Best regards,

Jed G.

Intel Customer Support Technician

[amessier]

I  too am having intermittent issue with fortnite and another problem with other games as well.. This all started early Dec and I believe a windows update to be the main culprit, but cannot revert to confirm.

Not all games but some games I find with Green/Pink Flicker screen.. 

See attached IMG_8599.MOV  its a screen shot of the teardown menu.

I have tried installing newest drivers, reverting drivers, using GeekOM Default drivers..

Changing resolution, refresh rate, directx 11, directx12, openGL pretty much anything I can think off..

I have 2 Geekom T11 - 11th Gen Intel(R) Core(TM) i7-11390H @ 3.40GHz 3.42 GHz

32GB ram, the other 16GB ram

both Intel Iris XE

Let me know if you need anything else to help resolve this problem.

[Cyborg25]

I have been getting variation of those weird flickers but they aren't as extreme as yours, mine are like lines which appear out of no where sometimes when i have vsync disabled. Before you say its screen tearing, it might be but mine is a extreme variation of that, it has a bunch of pink green black lines in the middle of the screen like those old crt tvs . Those weird tears appear alot in older games like payday 2 and cod black ops 1. I think intel has f*cked up big time in these drivers as they seem to be breaking a bunch of my games one by one. Dunno what they are trying to fix here, but i havent got any issue fixed yet even after the latest driver update 32.0.101.6449. Intel seems to be ignoring these issues which is very **bleep**ty of them.

[Cyborg25]

the logs are inside the zip folder hope you guys do something fast.

also sorry for the very late reply i have been on a vacation

[JedG_Intel]

Hello Cyborg25,

Thank you for sharing this information. This will definitely help us identify the root cause of the issue. I'll be continuing the investigation and will be back in touch once I have an update.

Best regards,

Jed G.

Intel Customer Support Technician

[Cyborg25]

So as an update to anyone trying to play fortnite on iris xe, 
Good news intel seems to have done something to fix the game in the latest driver update(32.0.101.6458) because i didnt experience any crashes after playing for 1 hr. I still do think that the issue isn't fixed and it might just be a fluke so i will see if i get any crashes in the following days and update accordingly. As for the performance drop i experienced it seems to have even worsend and my fps fluctuates like crazy. Intel please fix. 

[wapdown]

I am also an Intel user like you. Yes, the latest driver seems to fix the crashes, but as you mentioned, the FPS fluctuates a lot at the start of the game and in the middle of games like Fortnite and Rocket League. Could Intel please look into this issue with this GPU? I am also using the same GPU as Cyborg25.

[misko]

I have that same driver version and that's when my game started crashing and when i had the old driver and Fortnite was completely normal i should've not updated i guess. Intel please fix this  

[Cyborg25]

An update,
Seems like the crashes are less frequent but it hasn't been fixed yet as i did get a few crashes today. So no the issue hasn't been fixed yet so we gotta wait i guess

[Mvvfa]

Just like the other here alot of users performance has worsened in games like fortnite and rocket league, including me.
Intel please fix this issue or bring back the older drivers in the next update for now