Frequent Stuttering then Crashing

[Arhan_Hasan]

Hello,

So I'm having a PC crashing problem on this Arc B580 card. I have posted about this before as well and now it is crashing frequently. Mine is a Gunnir Photon Arc B580 and after crashing the cyan blinking LED became red and the PC would restart.

There are no error messages or blue screen, it just stutters then the speakers makes a noise and then restarts.

I have tried to uninstall the latest driver with DDU and reinstalled an older driver, it did crash again but no red lights. It's happening with every drivers.

Also, sometimes playing games for longer than 1 hour doesn't cause it to crash and sometimes watching youtube for 5 mins causes it to crash.

The PC ran fine for at least 2 months without any issues but after the latest driver update of the GPU the problem has increased significantly.

PC Specs:
i3 12100
8X2 RAM
Biostar B660MX-E v6.1
Gunnir Photon Arc B580
Cooler Master MWE450 v2 Bronze
512 GB HP Nvme SSD

[JohnM_Intel]

Hello Arhan_Hassan,

Thank you for reaching out to the community with your issue. To assist you in troubleshooting the crashing problem, could you please provide the current graphics drivers you are using? Additionally, have you attempted to reinstall your operating system? In some cases, this has resolved similar issues. Lastly, is there any indication of overheating in your system? Please let me know so I can offer the best solution for your situation.

Regards,

John Sergio M.

Intel Customer Support Technician

[Arhan_Hasan]

Hello,

So I reinstalled windows as you said and then installed the latest driver for my B580. While I was downloading other applications the PC restarted again by itself. Same as before.

Before installing this GPU, I have used another GPU RX 6500 XT to check if the issue is my RAM or sth else and that GPU ran fine without any restarting.

Sometimes it just restarts without saying anything and sometimes the GPU blinks red light.

This issue has increased after the latest drivers.

Current GPU Driver Version: 32.0.101.6647

While gaming, my GPU temperature reaches around 78 degrees max and CPU is under 60 degrees. 
Also my GPU stays around 55 on idle. 

On the event viewer, I'm getting this critical error: Kernel Power-System 41.

I've attached the SSU below.

Thank you for your time.

[JohnM_Intel]

Hello Arhan_Hassan,

Thank you for the response and for providing the SSU this will help me to investigate this issue further, can you provide the most stable graphics driver the you have tried? And for the Critical error: Kernel Power-System 41you need to follow the How to Fix a Kernel-Power Error.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Arhan_Hassan,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Arhan_Hassan,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Regards,

John Sergio M.

Intel Customer Support Technician