Fujitsu Esprimo Q958 4K 60Hz support problem

[Jousen]

Hi all,

So I recently bought this "HTPC" Fujitsu Esprimo Q958 and the idea was to watch Netflix etc. trough my Denon AVC-X3700H AV hometheatre system. The problem is I just manage get so far 3840x2160 30Hz and Netflix crash when trying to watch UHD content. Also other fast movement 4K content lagging when watching.

I already updated also codecs and other drivers to the latest.

It seems this have Displayport 1.2 and from that I should have this 4K 60Hz output. I have used different kind of Display-HDMI cables and with different PC I succesfully get that hoped picture settings so I think there isn't problem with cable. I using this: https://sandberg.world/en-fi/product/displayport-14-hdmi-4k60hz-2m

I noticed the words "LSPCON" from this forum but don't understand what that means..

Is there any solution for this problem? Thanks for help.

Here is report from Intel diagnostic:

Report Date: Tuesday, 09 January 2024
Report Time [hh:mm:ss]: 09:45:28 PM
Operating System: Microsoft Windows 11 Pro 10.0.22631
IGCC Version: 1.100.5287.0
Language: fi
Physical Memory: 7.75 Gt
Current Resolution: 3840x2160

Processor: Intel(R) Core(TM) i5-8500T CPU @ 2.10GHz
Processor Speed: 2112 MHz
GFX Driver Name: Intel® UHD Graphics 630
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 3E92
Device Revision: 00
GFX Driver Version: 31.0.101.2114
Dedicated RAM: 128 Mt
Shared RAM: 4 Gt
Max Supported Displays: 3
GFX Vulcan: 1.3.215
GFX GOP: 9.0.1079

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: SONY TV *00
Display Type: Digitaalinen
Serial Number: -
DDC2 Protocol: Tuettu
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Vaaka – 48.03 tuumaa
Pysty – 26.77 tuumaa

Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 480 (60p Hz)
720 x 480 (60i Hz)
720 x 576 (50p Hz)
720 x 576 (50i Hz)
720 x 576 (100i Hz)
800 x 600 (60p Hz)
1024 x 768 (60p Hz)
1152 x 864 (75p Hz)
1280 x 720 (24p Hz)
1280 x 720 (25p Hz)
1280 x 720 (30p Hz)
1280 x 720 (50p Hz)
1280 x 720 (60p Hz)
1280 x 1024 (60p Hz)
1440 x 480 (60p Hz)
1440 x 576 (50p Hz)
1600 x 900 (60p Hz)
1680 x 720 (25p Hz)
1680 x 720 (30p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (24p Hz)
1920 x 1080 (30p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60p Hz)
1920 x 1080 (60i Hz)
2880 x 240 (60p Hz)
3840 x 2160 (24p Hz, 4K)
3840 x 2160 (25p Hz, 4K)
3840 x 2160 (30p Hz, 4K)
3840 x 2160 (50p Hz, 4K)
3840 x 2160 (60p Hz, 4K)
4096 x 2160 (24p Hz, 4K)
4096 x 2160 (25p Hz, 4K)
4096 x 2160 (50p Hz, 4K)
4096 x 2160 (60p Hz, 4K)

Power Management Support
-

Raw EDID:
00 FF FF FF FF FF FF 00 4D D9 03 F9 01 01 01 01
01 1B 01 03 80 7A 44 78 0A 0D C9 A0 57 47 98 27
12 48 4C 21 08 00 81 80 A9 C0 71 4F B3 00 01 01
01 01 01 01 01 01 08 E8 00 30 F2 70 5A 80 B0 58
8A 00 C2 AD 42 00 00 1E 02 3A 80 18 71 38 2D 40
58 2C 45 00 C2 AD 42 00 00 1E 00 00 00 FC 00 53
4F 4E 59 20 54 56 20 20 2A 30 30 0A 00 00 00 FD
00 17 3E 0E 88 3C 00 0A 20 20 20 20 20 20 01 68

02 03 59 F0 5B 61 60 5D 5E 5F 62 1F 10 14 05 13
04 20 22 3C 3E 12 16 03 07 11 15 02 06 01 65 66
2C 0D 7F 07 15 07 50 3D 07 BC 57 04 01 83 0F 00
00 6E 03 0C 00 20 00 B8 3C 2F 00 80 01 02 03 04
67 D8 5D C4 01 78 80 01 E2 00 CB E3 05 FF 01 E5
0F 03 00 00 06 E3 06 0D 01 01 1D 00 72 51 D0 1E
20 6E 28 55 00 C2 AD 42 00 00 1E 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E4

* Other names and brands are the property of their respective owners.

[MUC]

Your platform is Intel Coffee Lake S.

LSPCON = Level Shifter Protocol Converter. This is a chip that can be used to convert DisplayPort to HDMI.

1. In level shifter (LS) mode, Alternating Current coupled Transition-Minimized Differential Signaling from a Dual mode DisplayPort source is repeated to a Direct Current coupled HDMI output.
2. In Protocol Converter (PCON) mode, it functions as a DisplayPort branch device receiving a DisplayPort stream and converting it to HDMI output.

The LSPCON commonly used on this platform is the MCDP2800:

However, LS mode only enables HDMI 1.4b. Since your device only has DisplayPort connections, you have to add such a PCON chip yourself. This is best done with an active protocol converter cable. The cable you currently have does not appear to be active.

According to the diagnostic data, the TV is a Sony made in week 1 of 2017, High Dynamic Range ST.2084 (HDR10), Hybrid Log Gamma (HLG), HDMI 2.0b, 594 MHz TMDS offering:

VIC  97:  3840 x 2160   60 Hz  16:9    135 kHz    594 MHz

                 Hfront  176     Hsync  88     Hback  296     Hpol P

                 Vfront       8     Vsync  10     Vback     72     Vpol P

This is perfect for Netflix in 4K with HDR.

Depending on how much money you want to invest, you can take: CAC-1082 (MCDP2900, page 15)

Or this (future-proof for use with other devices too): CAC-1087 (VMM7100)

Please note that Netflix in 4K Ultra HD with HDR only runs on the Netflix app or Microsoft Edge browser due to Digital Rights Management (DRM) requirements. To check the requirements (with the new cable) you can use the Microsoft Edge browser. Enter the following into the browser line:

edge://gpu/

Then scroll down to “Media Foundation Rendering Capabilities.” This should be there:

[MUC]

Please note that due to the adapter cable solution it will not be possible to output a 10-bit signal at 60 Hz. But that doesn't matter, if set to maximum, this should be shown in the Windows display settings:

That's fine then. For playback of cine films, it is also possible to reduce the refresh rate to 24 or 23.976 Hz. Then 10-bit HDR is output.