GPU copy soaring problem when using TV receiving card in arc B580

[csh7780]

When the Intel Hard B560 driver works with the built-in Sky Digital HDTV2012 recipient card 

GPU utilization skyrockets by more than 60 percent, and the entire computer experience is surrounded and stuttering

I had a TV receiver available on the GTX1060 before, and I replaced it with the ARC B580

It's too marginal and GPU share is more than 60% causing problems.

There is no way to deal with it.

In summary, Gpu copy soars to 100, always holds 50-60 and slows down the entire PC

[Earl_Intel]

Hi csh7780,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• Did you perform a clean installation of your GPU drivers before installing Intel Arc B580?
  • Source link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
• May I know the exact make and model of your processor, motherboard?
• Are you using an HDMI or DisplayPort cable?

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi csh7780,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[csh7780]

Hello, thank you for your response. The TV card is still working and GPU COPY is going up

My CPU is Ryzen 5 3600 motherboard Gigabyte B450 AORUS ELITE
Connecting to 32-inch monitor with HDMI 2.1 port DDR4 RAM installation of 32GB Arc B580 driver
Of course, I entered safe mode with the DDU program and installed it, and the driver update is also in a state of confidence provided by Intel

When the Sky Digital HD2012 receiving card is operated and the channel signal is outputted
Video Decoder is used, and MPEG2 codec is CyberLink Video/SP Decoder H264/AVC1 codec is CoreAVC Video Decoder
The H265/HEVC/HVC1 codec uses the LAV Video Decoder

Maybe these codecs have conflicts or problems with the Intel Arc B580 driver
I'm a bit suspicious
On old GTX1060 graphics cards, if the program you used comfortably runs on Arc B580, it is not stuttering and pleasant, and GPU utilization increases inefficiently

In case you don't know, I'm attaching the Zip file to the email about the Sky Digital program I was using. I hope it helps

I can't speak English, so I'm answering through an English translator, so please understand
Thank you for your help

[csh7780]

Is there no solution to the TV reception card problem I uploaded? Is it not possible to solve it with future driver updates

[Earl_Intel]

Hi csh7780,

I apologize for the delayed response from my end.

Thanks for sharing all this information, I will further investigate and review the files you provided.

I'll be sending you an update on this thread after my investigation.

Thank you for your cooperation.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi csh7780,

I'm still looking into the problem you raised, but I have a few questions to help me better understand the issue.

• Could you provide a sample layout or diagram of your setup to help me visualize it more clearly?
• What is the make, model, and wattage of your power supply?
• If possible, could you share the SSU logs so I can thoroughly examine your system configuration?
• Is Sky Digital HDTV2012 the exact model of your TV receiver? I couldn't find any information online.
• Is this the TV receiver you're using [1PCS USED SKYTV HD PCI2012 SDI-HDPCI2012 | eBay]? This is based on my research.

Best regards,

Earl E.

Intel Customer Support Technician

[csh7780]

Download the System Support Utility and attach the scanned information
The eBay link product is the one I use. It's an HD2012 TV reception card. Thank you for your hard work in solving our problem

[Earl_Intel]

Hi csh7780,

Thank you for the confirmation.

I'm happy to help, by the way, I think you forgot to answer my previous questions for me to better understand the root cause of the issue.

• Could you provide a sample layout or diagram of your setup to help me visualize it more clearly?
• What is the make, model, and wattage of your power supply?

Once we have this information, I will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi csh7780,

Just wondering if you had a chance to look over the questions I posted.

Best regards,

Earl E.

Intel Customer Support Technician

[csh7780]

It was true that I bought a B580, cared about it, and was very stressed out
Thank you for your interest in the TV receiving card issue, but I'm going to listen to people around me and follow the Chatgpt advice to reuse the GTX1060 or dispose of the b580 secondhand and move on to the driver stabilized rtx 4060. Thank you for your interest in the meantime

[Earl_Intel]

Hello csh7780,

I appreciate you this information with us.

I understand your frustration and the troubles you have encounter using our Intel Arc B580.

I'll further check on this internally and see what I can do. I'll get back to you on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician