Re:GPU not detected on system boot

CmdoDelta · ‎09-14-2025

Hello,

I recently bought an Arc B580 to replace my Nvidia 1070 TI (since they threatened to stop making drivers). I also replaced my Ryzen 7 1800x for a Ryzen 7 5700x so it can keep up with a more powerful GPU. I run all this on my old motherboard Asrock X470 master SLI/AC with a 750w platinum PSU. BIOS was upgraded to 4.9 following instructions from tech support of ASRock.

On my old setup, i never had an issue, not a single BSOD in 7 years of use.

The 2 new hardwares were working fine wiith my 10 years old Windows 10 but GPU was making hard crash in some UE games. But i didn't cleaned drivers so! Because of new CPU, I could now migrate my sytem to windows 11 which i did.

First thing i did was running a reset of Windows 11 to clean up all old files and drivers. Then i ran Intel detecting tool and installed the drivers, then i installed the Intel Graphic Software which confirmed I already had latest drivers. Then i ran AMD detection tool and installed recommended AMD drivers. I rebooted cuz both wanted it.

That's when trouble started. When I attempted to boot my setup, my fans started to spin like crazy and the logo Intel Arc on the GPU was not lighting up like it should have. I bothered a bit but nothing worked until i unplugged and plugged back in the 8 pins. After that, i could play a game for a hour (one that hard crashed my system on windows 10 because i wanted to confirm that everything was alright). I decided to launch a few downloads on Steam while making food. When i came back, windows put the PC on sleep. Waking up ended up with the same issue of GPU not functioning properly. Again fans spinned like crazy and no light on the logo. I once again had to unplug and plug back the 8 pins to make it work again.

Anyeone can help?

CmdoDelta · ‎09-14-2025

Just want to mention that everything was alright both on Windows 10 and 11 before reset of windows 11. And i only ran AMD and Intel detection toolals to install drivers. Nothing else.

PatrickV_Intel · ‎09-14-2025

Hi CmdoDelta,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

Have you tried using different PCIe power cables from your power supply unit (PSU)?
Have you tested with a PSU that has a capacity higher than 750W?
Which PCIe slot is your Arc B580 installed in (e.g., top x16 slot, second slot, etc.)?
Have you attempted to install the GPU in a different PCIe x16 slot?
Is the GPU fully seated in the slot, and is the retention clip securely engaged?
Which version of the Intel Arc drivers have you installed?
Have you enabled “Re-Size BAR” or “Smart Access Memory” in your BIOS settings?
Have you used Display Driver Uninstaller (DDU) to completely remove previous drivers before installing the latest one?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

CmdoDelta · ‎09-15-2025

Hi Patrick,

Sorry for not replying before, was very busy day.

Have you tried using different PCIe power cables from your power supply unit (PSU)? No as I don't have any other
Have you tested with a PSU that has a capacity higher than 750W? The Arc B580 draws same power or less than the GTX and 750W was overkill already for my rig (but I prefer to have more than not enough just in case so I always buy 750W lol)
Which PCIe slot is your Arc B580 installed in (e.g., top x16 slot, second slot, etc.)? It was installed in x16 but I tried the x8 as I read the card was only using x8.
Have you attempted to install the GPU in a different PCIe x16 slot? I only have one Q_Q
Is the GPU fully seated in the slot, and is the retention clip securely engaged? Yeah I even removed it and replugged it to make sure of this
Which version of the Intel Arc drivers have you installed? latest then I rolledback but no luck
Have you enabled “Re-Size BAR” or “Smart Access Memory” in your BIOS settings? Yes
Have you used Display Driver Uninstaller (DDU) to completely remove previous drivers before installing the latest one? Fresh windows install was made just for this purpose 🙂

I Investigated a bit more and I may have found the culprit or at least a part of the issue. I have a USB hub I bought when I started to remote work last year. For some reason, it seems that the Arc B580 boot fine and wake up from sleep perfectly when the USB cable of this device is not plugged. Arc didn't care about HDMI but the USB seems to be a big no no. Unfortunately, but i'll still send them a message to ask about it just in case I could be lucky, this USB hub ends up being ran under name "Generic SuperSpeed USB Hub".

I didn't had plenty of time to test further the card and make sure that everything is working fine other than this, but it seems that this Intel GPU is not friend with this generic USB driver from Microsoft. For whatever reason, it was not a problem on Windows 10 and 11 (before the reset) but now it is. I can help myself but believe that there is a setting somewhere hidden deep inside the windows that made it work before (probably in power management or something). If anyone at Intel has access to a generic random USB hub to test this, that would be nice to know if i'm the only poor soul on earth with this issue! 😄

If you have any other suggestions regarding some power management settings that could not work well with Arc GPU, I would appreciate it very much.

Thanks for your time and quick reply, it's really appreciated.

Have a great day out there 🙂

CmdoDelta · ‎09-15-2025

Oh just in case, a picture of the USB driver name.

Shrouded5956 · ‎09-15-2025

For what it’s worth, my card stopped working yesterday, also. I have the lights and fans working, but my card is not detected in windows. I had serious booting issues, where it would take 10 minutes or more to POST, and the VGA LED was lit on the mobo. I stripped everything out and went barebones, checking RAM and all else and finally got booted into windows, but the card is not detected. I have PCIe set for the default in my BIOS but luckily I mistakenly bought an AMD CPU with iGPU and am able to use that for now. It’s not showing in device manager and I can’t roll back drivers to check if one of them did something to break it. Since I bought it in January from Newegg, I should be under warranty still, but I’d like to know if it’s something that can be fixed before dealing with sending it back and getting the same outcome.

PatrickV_Intel · ‎09-16-2025

Hi Shrouded5956,

Thank you for bringing your concern to our attention. In order to address your issue more effectively and avoid any confusion, we kindly request that you create a separate support thread. One of our team members will then assist you directly.

Hi CmdoDelta,

Thank you for the update. I’m glad to hear you were able to pinpoint the root cause of the issue with your GPU not being detected at boot.

As for your question about the Generic SuperSpeed USB Hub, I’ll look into it further and update you as soon as I have more info or a solution. Thanks so much for your patience and understanding while I work on this.

Feel free to reach out if you have any other questions in the meantime!

If you have any questions, please let us know. Thank you.

Best regards,

Patrick V.

Intel Customer Support Technician

CmdoDelta · ‎09-16-2025

Hey Patrick,

Thanks i appreciate the help. I'll keep testing the GPU to make sure everything else work fine and will find a work around for now. But i really wish it would still work. So convenient to swap between gaming and work PC.

I'll update if i find anything. Again, thanks for the quick and professional replies.

Have a great day!

Delta

PatrickV_Intel · ‎09-17-2025

Hi CmdoDelta,

Upon further investigation, I found that certain USB hubs can cause system-wide power management issues, which may affect PCIe devices such as GPUs.

Since the issue has been resolved after identifying the USB hub as the cause, I will now proceed to close this inquiry. If you need further assistance in the future, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Patrick V.

Intel Customer Support Technician

CmdoDelta · ‎09-17-2025

Hello there again,

Any source for your investigation? I tried to Google this a bit yesterday and couldn't find anything about it

Also, it was working perfectly well with the Nvidia GPU so is Intel acknowledging the issue with their GPUs? 😅

It was working on Windows 10 anyway and I would really be willing to figure out why. So yeah, if you going information about this matter anywhere and can share it, i would appreciate it. So i can then pursue my own research starting from there!

Thanks again for your kond help!

Regards,

Delta