GPU scaling isn't available anymore, and that's a serious issue.

[josue-m]

After updating the Intel® Graphics Command Center, the scaling options are no longer available. The only workaround I’ve found is installing a legacy driver (30.0.101.1340). However, removing the ability to support a widescreen monitor is a major downgrade for my laptop. Even though my system is fully capable of handling it, I can’t properly use my monitor.

I use a FLATRON 25UM58-P monitor, and my desktop mode should be 2560x1080p, 60Hz, but the active signal mode stays locked at 1920x1080, 60Hz. This severely impacts my workflow as a designer.

I’ve already tried using the Intel Graphics Software for scaling, but it didn’t work. Additionally, I have generated an SSU report, which is attached. Please let me know if any additional information is required. I look forward to your insights on resolving this issue.

For reference, I’ve previously followed this solution: Dell Community – Vostro 3500 Ultrawide 2560x1080, but Windows keeps automatically upgrading my driver, which reintroduces the issue.

[MUC]

Your issue reminds me of a case we had here recently.

However, for the Vostro 3500, Dell officially specifies the HDMI 1.4 port as follows:

Unfortunately, the options for outputting a video signal on a laptop depend not only on the graphics integrated in the processor, but also on components on the motherboard and the technical effort on the physical connector. This is for cost reasons and Original Equipment Manufacturers (OEMs) such as Dell consciously choose such options.

Please connect the monitor to your laptop and create a Report for Intel Graphics Drivers and attach the output file here.

[josue-m]

Thank you for your assistance with the recent case you helped resolve.

I understand that the video output capabilities depend on multiple factors, including the motherboard components and OEM design choices. However, my laptop was previously able to output 2560x1080p, 60Hz through HDMI before the Intel Graphics Command Center update, suggesting that the hardware is capable, but the software or driver update has introduced a limitation.

To assist with further troubleshooting, I have attached the Report for Intel Graphics Drivers as requested. Please let me know if any additional details are needed. I appreciate your help in identifying a possible solution to restore ultrawide support.

Additionally, I prefer to resolve this issue through Intel drivers rather than using external programs like "Custom Resolution Utility (CRU)." It's worth noting that the legacy driver (30.0.101.1340) allowed the monitor to function normally, but Windows keeps updating the drivers automatically, reintroducing the issue.

Looking forward to your insights!

[MUC]

In my opinion, your issue is similar to those described here and here.

The monitor reports its modes over the cable as intended. However, individual video timing is required for 2560 x 1080.

I don't think this can be solved via CRU. The graphics driver itself is responsible for this.

Your processor (i5-1035G1) is one of the 10th generation (Ice Lake). The graphics drivers for this generation and older are no longer being developed functionally.

If driver 30.0.101.1340 works for you, try the following:

1. Install driver 1340.
2. After restarting your computer, let Windows check for updates. It will find and install another driver.
3. After restarting your computer again, manually install driver 1340 again without the "clean install" option.
4. After the installation is complete and you restart, the driver 1340 should be retained.