Game doesn't load

[pman62]

i tried bios game compatibility mode and scroll lock, and star wars jedi fallen order game still doesn't load.

[DeividA_Intel]

Hello pman62,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer:   https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. Can you provide more details about the issue?

3. Was the game working before? If so, when did it start?

4. Do you get an error alert or code? If so, can you take a picture

5. Do you have an issue with other games?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello pman62, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello pman62, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician