Getting Error "Display driver has stopped responding and has recoverd"

[CKnig3]

This is really getting annoying to see this error about every 5 minutes. And why does it seem like everyone is getting this error now? It's all over the internet.

I purchased this ASUS laptop new from the Microsoft website. They only had a 90-day warranty, so they told me I had to contact ASUS. I returned it to them for a fix...did not work of course. Now they blame it on the Intel Graphics card and/or driver. So basically everyone just blames the other guy and bottom line is I have a new laptop (still under mfg. warranty) that isn't working properly.

This was not a Windows 10 upgrade, I purchased this laptop new in September with Windows 10 already on it. I have not added or upgraded any other devices.

Model: ASUS UX501JW

OS: Windows10

Processor: Intel i7-4720HQ @ 2.60

Display: Intel HD Graphics 4600 / NVIDIA GeForce GTX 960M

Memory: 16GB

"VERY FRUSTRATED"

[BLee44]

see attached.

[idata]

Hello, All:

Thank you for the information provided.I will be taking this to investigation in order to seek for a fix.The information that will be taken into consideration for this will be the one provided by KnightWriter, D3X and brooklee.I will keep you posted.Regards,Esteban C

[idata]

Hello, All:

After checking the information provided, I noticed that you guys are not using the latest graphics drivers from the Intel website.It would be good to test the behavior of your systems with that driver.Drivers to be installed15.40.22.4424 // https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81496 https://downloadcenter.intel.com/download/25951/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=8149615.40.18.4380 // https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen https://downloadcenter.intel.com/download/25860/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-If issues are present while installing them, please try this method: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.htmlHope you guys can give it a try.Regards,Esteban C

[BLee44]

This does not work. I've tried these drivers before. You get this error. You click yes, go to manufacturer website, then you get another redirect to go back to Intel. Its a never ending loop.......

[idata]

Hello, All:

I am sorry to hear that, this is most likely due to the customized drivers from OEM to be installed in your system.

There are some IDs that are unique from one manufacturer to another that are added by them in order to provide permission to the driver to be installed in the system.

These "permissions" are not present in the generic driver from Intel and that is intended to be that way, why? they are designed to work as generic drivers, in multiple devices; However, if the 4ID (OEM) is not included in the driver to be installed in the system (generic drivers + some OEMs), it will give errors like the one you have encountered with.

Now, Intel has already provided equipment manufacturers with the latest drivers to be modified to work with their systems (adding their ID to the driver), for that reason it would be good to contact them directly in order to check, has this driver been added to my system already? Are the drivers to be modified in order to get this installed in our system?

Here some screenshots related.

Here some contact information: http://support.lenovo.com/us/en/contactus http://support.lenovo.com/us/en/contactushttps://www.asus.com/us/support/ https://www.asus.com/us/support/

Hope you guys can get this resolved as well as to understand the reasons behind why this is happening, and I am advising you to contact the OEMs for your systems.

Regards,

Esteban C

[MIvan5]

Hello All,

I had absolutely the same problem. So unpleasant experience. Tried the newer and older ( 2 versions ) of the driver for the UX501JQ laptop. Both versions were causing the driver to stop working many times a day.

After I read the topic here, I understood that asus is not updating the new vendor specific drivers.

Therefore I had to uninstall asus' specific drivers ( so it allows another installation ) and finally was able to install the newest driver from the Intel website for the processor 4720HQ.

Then the machine started working correctly, although the text on installation saying that vendor specific features might not be available.

Regards,

Martin Ivanov

Sofia, Bulgaria

[idata]

Thank you for sharing your experience with us, Quelibrio, it is great to hear you were able to get rid of that issue with the generic graphics drivers from our side

if any further inquiries are present, feel free to contact the Intel Communities back.

Regards,

Esteban C