Glitching intel uhd ( Acer nitro v15)

[tresya]

Hello. I have been having a glitching issues. I was using 144hz before the issue happens and changing the refresh rate to 60hz solved the problem. But then, it came back and now uninstalling the driver is the only way to eliminate the glitch. However, it was only resolve for a short period of time. I don't know what to do and  i badly needed this laptop for school

[DhannielM_Intel]

Hi tresya,

Thanks for posting on the community, I see that you already provided the model name for your laptop. To further investigate this please help the following questions:

1. Just to confirm that your driver for Nvidia GPU has been installed properly?
2. Have you perform clean installation on both graphics driver?
3. Have you tried contacting the laptop manufacturer about this issue?
4. Did you try to disable the integrated GPU on your laptop for testing?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[tresya]

Hello!

To answer these questions:

1. I believe it's been installed properly.

2. I don't know if I executed a clean installation but what I did was uninstalled both of the drivers, Intel (R) UHD  and NVIDIA and then restart the laptop. After that, glitch doesn't occur for a period of time but when the glitch reappears, I only uninstalled  the intel (R) UHD and so on. 

3. I haven't tried to contact the manufacturer for this issue.

4. Not yet.

I already used the System Support Utility and attached the file.

Thank you for assisting me with my concern. Have a nice day!

[DhannielM_Intel]

Hi tresya,

I see. How about performing a clean installation? You can follow the steps below, and you can also do this for your Nvidia graphics as well. Before you perform the clean installation, first download the graphics driver from this link: Acer Nitro Graphics drivers. Please download version 32.0.101.6129 for the Intel graphics driver and version 31.0.15.4618 for your Nvidia 3050 graphics driver. After that, perform the clean installation.

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
2. Go back to the Intel Graphics entry in the Device Manager.
3. Right-click Intel Graphics and click Uninstall.
4. In the device removal dialog box, check Delete the driver software for this device and click OK.
5. Restart the computer after the uninstallation is complete.
6. Open the Device Manager.
7. Expand the Display adapters section again.
8. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
9. Reboot the computer when prompted.

Execute Clean installation of driver:

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.
   1. A clean installation removes all old drivers and restores Intel settings to the default value
4. Click Start to begin the install.
5. Reboot the system if prompted.

If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Let me know what will be the outcome for this troubleshooting. I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi tresya,

Let me know if you have the chance to look at the information that I have provided on my previous reply. At your earliest convenience please provide the answer to me so we can further investigate and resolve the issue. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi tresya,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[tresya]

Hello!

I did the said troubleshooting of updating the display drivers. The glitch stops for a very short period of time and the glitch came back so I decided to uninstall the new version. i apologized for my late reply. Happy holidays!