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Google Chrome graphics corruption with driver 30.0.101.1191

Lvsitano
Beginner
2,375 Views

I have a NUC with Iris Plus 655 graphics and after updating to the 30.0.101.1191 version, I get lots of graphics corruption in many sites on Google Chrome, if I revert to the previous driver, everything is Ok.

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19 Replies
AlHill
Super User
2,371 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

Lvsitano
Beginner
2,370 Views

All right, I have attached the log generated by Intel SSU.

JosueO_Intel
Moderator
2,340 Views

Hello Lvsitano,


Thank you for posting on the Intel®️ communities. In order to have a better understanding of the issue, please share with us the following information:


  1. Picture of the issue. 
  2. Did the issue only happen on chrome? Or are other browsers affected?
  3. Did you update the driver via a clean installation? 


Regards, 


Josue O.  

Intel Customer Support Technician



Lvsitano
Beginner
2,335 Views

1. Check attached images. Near the Nsane forum logo, and it gets worse while scrolling. Happens with different sites. Also a Youtube comment with corrupted text.

 

2. I only use Google Chrome, but I just tried with Microsoft Edge and same issue

 

3. Yes, I did clean installation. If I revert to the previous driver, everything is fine.

 

 

JosueO_Intel
Moderator
2,330 Views

Hello Lvsitano,


Thank you for all the information provided, in this case, please verify that the browser you are using has the latest updates installed. 


Also, please let me know which type of cable are you using to connect the device. Also, let me know if you have any adapters in between the display and the Intel® NUC. 


Regards, 


Josue O.  

Intel Customer Support Technician



Lvsitano
Beginner
2,325 Views

Google Chrome 97.0.4692.99. Microsoft Edge 97.0.1072.76

 

NUC connected directly with a HDMI 2.0 cable (KabelDirekt brand), no adapters.

JosueO_Intel
Moderator
2,320 Views

Hello Lvsitano,


Thank you for the information provided.  


I will proceed to check the issue internally and post back soon with more details. 


Regards, 


Josue O.  

Intel Customer Support Technician



JosueO_Intel
Moderator
2,309 Views

Hello Lvsitano,


In this case, we performed a lab trying to replicate the issue, we opened several web pages and didn’t find any issues, it seems it is directly related to Nsane Forums website. 


We were able to solve the issue by disabling hardware acceleration on Google Chrome, please follow the next steps:


In the Settings menu, expand the “Advanced” drop-down section found in the left sidebar and then select “System.” Find the “Use hardware acceleration when available” setting. Toggle the switch to the “Off” position 


Regards, 


Josue O.  

Intel Customer Support Technician



Lvsitano
Beginner
2,302 Views

I disagree. It does not happen only on Nsane, but alot of sites, Youtube as well, so it can't be a specific issue with that site. I won't be disabling hardware acceleration, I'd prefer to revert to the previous driver version which works perfectly.

JosueO_Intel
Moderator
2,298 Views

Hello Lvsitano,


Thank you for the quick response, in this case, the next step will be to perform a clean installation of the OS and reinstall all the drivers of your device. 


Remember to back up all important information before performing this step, if you need assistance with the installation, please contact Microsoft to get specialized support on Windows* installation. 


Regards, 


Josue O.  

Intel Customer Support Technician



Lvsitano
Beginner
2,296 Views

Look at the left icons on this NAS admin page (using Chrome), corrupted. Also QNAP's forum corrupted.

JosueO_Intel
Moderator
2,288 Views

Hello Lvsitano,


Thank you for the information provided, in this case, have you tried performing the clean installation of the OS? 


Let me know the results. 


Regards, 


Josue O.  

Intel Customer Support Technician



Lvsitano
Beginner
2,272 Views
JosueO_Intel
Moderator
2,266 Views

Hello Lvsitano,


Thank you for the response, please perform the clean installation and let us know if the issue persists. 


Regards, 


Josue O.  

Intel Customer Support Technician



Lvsitano
Beginner
2,176 Views

Latest driver 30.0.101.1340 fixes the issue.

Harryincorrect
New Contributor I
2,240 Views

Hi, so I know I'm late, but instead of performing a clean install you should try updating your driver to an older version: 30.0.100.9805

Lvsitano
Beginner
2,229 Views

It works fine, issue only with the latest driver.

Harryincorrect
New Contributor I
2,213 Views

Good to know that it works for you. The new driver kinda sucks with a bunch of fps losses like 1 fps in a bunch of games. January's driver still hasn't been released yet. Maybe it might have a fix for all of these problems I expect.

JosueO_Intel
Moderator
2,173 Views

Hello Lvsitano,


I am glad to hear that the issue is now solved and everything is working fine. 

If you need any additional information, please submit a new question as this thread will no longer be monitored.


Regards, 


Josue O.  

Intel Customer Support Technician



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