Graphic driver 22.20.16.4729 blank screen after wake up

[AJKL]

I have recently upgraded my graphics driver, however, my computer is not showing anything after waking it up from sleep.

System information:

Model: HP Pavilion x2 12-b020nr

CPU: Core m3-6y30

Graphics: Intel graphics 515

How to reproduce:

1. Upgrade graphics driver

2. Put computer to sleep

3. Wake up

4. Computer screen shows back light, but no visual.

Problem appear only after upgrading to the latest driver. Screen appears to be normal after force shutdown and reboot the computer.

[APMichael]

You are not alone with this bug. Here are the other threads:

/thread/116427 https://communities.intel.com/thread/116427

/thread/116462 https://communities.intel.com/thread/116462

But as usual Intel is not able to replicate this issue.

[AJKL]

Rolling down to 21.20.16.4678 fixed the problem. But that is not really a *fix*, right?

[PBixb]

It would help if you would post the other required information using the form and tools in the other threads. Hard to diagnose and fix things like this unless affected users provide enough information.

[AJKL]

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Laptop shows blank screen after waking up from sleep. LCD backlight is on. Windows woke up fine, as I am able to restart computer by blindly running shutdown command from run. Sometimes there will be a flash of light too.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

HP Pavilion x2-12b010nr

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

4GB

Provide any other hardware needed to replicate the issue.

ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

There should be no related hardware.x

Hardware Stepping (see note1 below).

PCI\VEN_8086&DEV_191E&SUBSYS_8181103C&REV_07

PCI\VEN_8086&D...

[idata]

asdf???: Thank you very much for joining the Intel® Graphics communities.

Remember that the Intel graphics drivers are generic, that means they may or may not work with your system. That is why we recommend to install the graphics drivers provided by the manufacturer of the laptop. I looked for the drivers on HP's web site, and the latest version available for it is 4390:https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-12-b000-x2-detachable-pc/9259332/model/10380781 https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-12-b000-x2-detachable-pc/9259332/model/10380781 So, you can always try to install that version or keep using the one that is working properly, which is 4678. To the rest of the peers viewing this thread, please submit your inquiry on a new thread, the reason for that is that every scenario is different, even if the same product is being used, so, for us to further assist you to try to fix the specific problem the device might have, please submit a new thread:/community/tech https://communities.intel.com/community/tech Let me apologize for any inconvenience. Regards,Alberto R

[MPerr11]

Same issue I am having here -

Have included a video of it.

[NNach1]

I am sorry to opt in with a different issue but don't want to start another thread.

With this latest WDDM 2.2 driver 15.46.02.64.4729 if the display resolution is 4K (3840x2160) and I play a 4K HDR movie with DTS:X sound, the sound is not passed through. In fact there isn't any sound coming to the AV receiver.

Intel HD Graphics 630

Downgraded to the previous version and all is fine.