Hi, my new Asus UX305CA UHMI Zen book arrived a couple weeks ago. The graphic driver keeps "crashing" then recovering.
Here is what my system says I have: Intel R HDGraphics 515 : Processor is Intel R Core m3 6Y30 : Direct X runtime 12.0 : Driver version 220.127.116.1185
I downloaded the intel utility for updates...but it never shows any graphic drivers needing update.
when it "crashes" the error says: intel hd graphic driver for Win 8 (R) has stopped working or recovered.
does this mean I have a Win8 driver?
can someone point me to the correct driver to install and do I have to uninstall the old one first ?
Have you tested your system with the VGA driver Version V18.104.22.16800?
This version is newer, so it could include a fix for that.
Here you can find this driver, just make sure you select Windows 10*.
http://www.asus.com/Notebooks/ASUS-ZenBook-UX305CA/HelpDesk_Download/ ASUS ZenBook UX305CA | Notebooks | ASUS Global
Is this happening with an specific software? Do you have the latest revision/version of that software? or are you able to test with different versions?
I look forward to your outcome.
Thank you, I'm downloading that VGA right now.
I seem to remember reading that you are suppose to delete the old one first?? but I am hesitant to do that. Will just download new one and see how it goes....
I downloaded that new version, still crashing.... says Win 8 (R)
should it not be a Win 10 driver? I did not delete old driver before downloading new...is that a problem ?
It would be better to select the check mark while uninstalling the driver to remove software related.
Please refer to the screenshot below and advise me with your outcome.